AV Technical Customer Service Agent

UNDERSTANDING, SERVICE, TRUST
3 Words that Guarantee Results in Recruitment

AV TECHNICAL CUSTOMER SERVICE /HELPDESK REPRESENTATIVE

Egham/Staines Salary up to £26,000
One of Europe's foremost providers of integrated audio visual solutions with over 30 years unrivalled expertise in this fast paced industry professional with a successful track record of identifying opportunities in this fast paced industry. Due to the continued success and growth of the business are seeking to recruit a Self motivated Customer Services Representative, ambitious industry professional with a successful track record working with pre sales for video conferencing video streaming and digital signage. Working shifts Monday- Friday covering 7am -7pm

"1st Class Customer Service "

The Role:
* Single point of contact to meet communication needs of key International customers.
* Management and ownership of cases throughout their lifecycle and through to completion.
* Working shifts Monday to Friday No weekend Work .
* Case diagnosis and first line qualification of issues before call out.
* Ensure cases are restored for service within SLA.
* Central point of contact between International customers and Our suppliers.
* Booking of engineering resource / Logistics / Travel / Critical Spares etc.
* Engagement with Our other departments.
* Raising of accurate escalations in a timely manner.
* Booking of preventative maintenance visits.
* Weekly Touch-point meeting, reports and chairing of conference calls.
* Responsible for keeping case reporting and billing systems up to date.
* Raising supplier purchase orders.
* Invoicing management.
* Excellent customer relations and interpersonal skills.

Benefits:

* 3% pension contribution (After 6 months probationary Period)
* 23 days holiday in first year
* Death in service (3x Annual Salary)
* Private medical insurance (After 6 months probationary period)
* Working for a company who has the infrastructure and resource to deliver the solutions
they sell, Cutting edge video conferencing solutions
* Join a company who will value you and your opinions

*Working hours: Rotational shift patterns Monday - Friday shifts covering 7am - 4pm 10am=7pm with one hour lunch break