AV Team Lead

AV Team Lead Required: Prospero Integrated have just taken on a brand-new vacancy with one of our key clients for a AV Team Lead.

If you are a AV Team Lead and are within a commutable distance to London, please do read on:

We work with a leading global audio-visual integrator, providing AV and event services across multiple client partnerships globally.

The immediate requirement is for an experienced Team Lead to be a key part of the London team.

This is an exciting opportunity for an exceptional, experienced Team Lead to join an established operation with scope to drive and enhance the service at every opportunity.

Experience and seniority of the position will be reflected by the remuneration and benefits package.

Operational Responsibilities

• Service ownership of all aspects of day-to-day delivery to our clients and partners.
• Staff management to the onsite team/s and rota.
• Provide comprehensive reporting to the service delivery and account manager.
• Attend monthly and quarterly service review meetings.
• Providing a senior level of technical support at the point of escalation.
• Primary point of contact onsite for our client.

• Operational Coordination between teams including the technical helpdesk, field service, projects teams and client liaison.

Onsite expectations

• Strong leadership and team building initiatives.

• Onboarding and training new staff members

• Conduct regular one to one meeting with individual staff members
• Conduct weekly meetings to consistently improve the onsite service.
• Identify and support training requirements or skills gaps within the team.
• Assist human resourcing with return-to-work interviews probation reviews, and incident investigations.
• Assist with the recruitment process when required to conduct interviews and provide feedback to our recruitment officer.
• Performance improvement management if required.

Preferred experience

• Minimum of five years corporate AV support background
• Ability to mentor, train and develop team members.
• Knowledge of Audio-Visual systems and technologies.
• Knowledge in Event audio, video, and lighting equipment both digital and analogue.
• Ability to quickly adapt to changing needs, infrastructure, and evolving business processes.
• Ability to analyse metrics, extracts trending data, provide status reports and provide continuous improvement recommendations.
• Ability to multitask and work under pressure to strict deadlines.
• Remain client always facing and calm under pressure.
• Have excellent communication, time management, presentation and organisational skills.
• Be enthusiastic and self-motivated.
• Be able to establish productive relationships with people at all levels.
• Ability to use own initiative appropriately.
• Previous experience in managing a team.

• Customer focused and strong ability to deal with individuals on all levels in a friendly, welcoming and helpful manner.