Audio Visual Technician

What if you could provide first class audio visual and production services at our award-winning Conference hall.

What if you could work directly with clients to support their function requirements?

What if you were our AV Technician?

At the clients head office, making our world a better place starts by creating a better place for our people. At the head office you’ll have more than just a job. Our work is exciting and challenging, connecting the people who solve the problems that matter. It means working with us has real meaning and impact, and you’ll grow - professionally and personally - in ways you never thought possible. We’re also making significant investments in our people, including providing a modern, vibrant workplace and embracing hybrid working.

What you’ll be doing

You will be supporting the Senior AV Technician in providing audio visual and production services to all users of the venue, with the opportunity to provide ideas and technology that inspire great meetings and events at head office London: You’ll also be required to co-ordinate the resources between our two lecture theatres and 19 associated meeting rooms, including fixed and mobile equipment.

What we hope you can bring to the role

You’ll bring hands on experience of setting up and derigging live events involving manual handling, as well experience of a range of AV and VC equipment. Ideally you will have video switching / GFX lighting operator experience, be organised and a team player. Part of this role will also involve dealing directly with clients to understand their requirements and event objectives; we aim to deliver exceptional customer service every time and you’ll bring your experience in this area to help us achieve this.

A flexible approach to working hours is essential to help the venue meet the demands of the AV department rota, this will involve some early morning starts or late evening finishes, weekend work, some bank holidays.

We’d love to get to know you

Is Imposter syndrome creeping in? Don’t worry - we’d rather hear from you this time than not hear from you at all! Read on for a little more information about the role; but also, keep in mind that we’re open to discussing flexible ways of working, including reduced hours and working in an agile way, supported by a hybrid working framework that allows you to find the best place to do your best work.

A little more about the role

• Overall responsibility for the day-to-day floor operation including setting up & operation of all fixed and mobile AV, digital display screens, Video Conferencing and production services at London: ensuring all facilities and services are delivered to agreed standards of procedure

• Supporting meeting rooms as well as live event spaces

• Conducting morning room checks of the AV equipped meeting rooms

• 1st Line AV support for the client facing meeting rooms: Connecting client's laptops to Wi-Fi & screens etc

• Support for live events, operating the portable mixing unit, setting up wired & wireless microphones and providing a camera crews with sound feeds. Providing support and supervision of client 3rd part AV contractor
• To provide outstanding customer service to clients & resolve customer care/ service issues, problems and queries with the Operations Manager, following the guidelines in place in a timely manner.
• To ensure the staff and users of London: comply with all current H&S legislation and Venue operational procedures

• Ensure that all appropriate issues are communicated to the AV Manager

• Ensure the personal security of all, yourself, staff, guests and contractors together with their belongings

• Assist with the control and supervision of the contractors involved in Audio Visual, Stage Production. Safeguard the building, fabric and staff

• Identify any near misses and accidents to the AV Manager and Operations Manager

• To comply with data protection legislation and act responsibly on matters of data disclosure both internally and to third parties

• To adhere to any client’s Non-Disclosure Agreements

A little more about what we’re looking for

• Hands on experience setting up and derigging live events involving manual handling

• Extensive experience of AV & VC equipment including Panasonic Projectors. Digital Mixing Consoles, Analogue Way Switchers, Panasonic PTZ cameras and Video conferencing Units

• Good knowledge of general IT connectivity, LAN networks and current software packages.
• To have a knowledge of lighting and control systems

• Well presented, with a calm and professional approach

• Excellent customer service skills and awareness. Ability to work with confidence at a variety of levels of customer

• Strong communication skills, with a good level of spoken English.

• To work independently and with little supervision to deliver events

• General administration skills, with the ability to juggle and prioritize a variety of tasks.

• A flexible approach to working hours is essential to meet the demands of the AV department rota. The role involves early morning starts or late evening finishes, weekend work, some bank holidays.

• Understand the requirement and necessity of Permits to Work i.e Halo, working at height, hot works and to work safely.