Assistant Scheme Manager

Capitol Students Plymouth are Hiring!!

Join our team as a Assistant Scheme Manager

Role: Assistant Scheme Manager

Scheme: Plymouth (City-wide)

Hours: 40 Hours Per Week/ 5 days/ Monday- Fridays

The Assistant Scheme Manager will report to the Scheme Manager and assist them in all aspects of running the scheme. The Assistant Scheme Manager will be given site responsibility for certain aspects of managing the scheme.

Main Duties:

• Office administration

- Assist the Scheme Manager in all aspects of office administration including responding to email, telephone, and face to face enquiries.

- Producing rotas for the various other teams including security and housekeeping

- Develop and update office documents as necessary

- Manage staff holidays and sickness logs

- Update and complete financial records such as petty cash, expenses, and bank reconciliations

- Follow the credit control procedure for students in rent arrears

• Customer Care and Pastoral Support

- provide front desk, telephone and written support to customers and stakeholders in line with Student Castle company policy

- provide support, counselling and advice to customers to assist them in dealing with student life e.g. financial advice, learning support, university life

- organising social events with student input

- Monitor and update all social media streams regularly

- holding regular meetings with a target group of students to gain feedback and highlight possible areas of improvement or change

• Business Development

- Arranging and performing sales viewings for prospective customers

- Promoting the business at University open days

- Utilising online materials and social media to promote the Student Castle brand

- Developing and implementing new marketing strategies

• Facilities Management Support

- Log and inform facilities team of maintenance issues

- Liaise with contractors for maintenance issues unable to be dealt with in house

- Advising students or works to be carried out and access to rooms being required

- Ensuring servicing and maintenance records are kept up to date

Other Duties:

- Assist with ad hoc requests as necessary for business needs especially at peak times such as student move in and move out weekends

- Perform and document regular inspections of student flats

- Assist with summer deep clean and maintenance works programme of works

Perks & Benefits:

• 33 days’ holiday including bank holidays
• Pension Scheme with Scottish Widows
• Annual Bonus Scheme
• Medicash cash plan

If you are ready to take on a challenging and rewarding role in customer services, apply now by submitting your CV and Cover Letter.