Assistant Reception Manager

We are looking for an Assistant Reception Manager, a natural leader with exceptionally high standards of work and excellent work ethic who can support the Clinic Manager and take ownership of the Front of House, line manage a Receptionist and provide outstanding customer service to patients.

This is to work for a private clinic specialising with eyes and as they are expanding they will be moving premises in mid-summer 2024 (they will remain around Harley Street area). Therefore, we are ideally looking for somebody who can help with the transition and is up for a challenge but also open to career progression. This Assistant Reception Manager is a super opportunity for somebody with ambition and drive!

Monday - Friday, 9am -6pm. Salary up to £40k depending on experience.

The purpose of the Assistant Reception Manager role is to ensure the smooth running of the reception and duties include:
- Meet, greet and coordinating patients, clinicians, and nurses
- Managing up to 7 clinical diaries and booking appointments
- Liaising with patients over the phone and via email, take payments, advise of treatment plans and deal with any issues that arise.
- Administrative duties such as ordering of office supplies, stock take and scheduling building maintenance appointments as and when they are needed.
- Handing out questionnaires and testimonials
- Preparing templates on the Electronic Medical Record
- Opening and closing of the premises
- Respond to management emails
- Meetings with team members to address any issues
- Check the rota has been created correctly to ensure full shift cover
- Ensure all policies and procedures are kept up to date
- Ensure training plans are created for all new starters
- Conducting annual team reviews
- Motivating and supporting the clinical team
- Ensuring the reception is always clean and tidy
- Ensuring the toilets are always clean and stocked appropriately, including filling out the cleaning chart

Assistant Reception Manager requirements:

- A minimum of 2 years experience in private medical clinics
- To be a leader for your team and coordinate meetings within the team and other members of staff in the clinic
- To have a close relationship with management with regular meetings
- To communicate efficiently with the team when changes occur
- The ability to deal with high-stress environments in a pro-active manner
- The ability to differentiate between important and urgent tasks, and prioritise and complete multiple tasks
- The ability to create and keep a calm and organised waiting area