Assistant Property Manager

Assistant Property Manager

The Position

An Assistant Property Manager forms part of our in-house Property Management team and works alongside the wider Property Management team, as well as our Service Charge accounts team.

This is a permanent position based from our London office near Canary Wharf five days per week. The working hours are 09:00am to 17:30pm Monday to Thursday, with a shorter workday on Friday, from 09:00am to 17:00pm.

Duties include:

• To carry out various property management tasks as directed by the Senior Property Manager, Senior Property Manager, and Head of Department.
• Assist the project management of Section 20 consultations, major internal and external works along with the relevant surveyors or relevant professional consultants.
• Manage electronic data and e-mails and ensure all records are updated.
• Dealing with email and telephone enquiries from lessees, subtenants, contractors etc. and ensuring information is circulated to residents.
• Assist with site visits to ensure all buildings are in good order.
• Ensure insurance claims are being processed efficiently and correctly (in conjunction with the property management team).
• Review and agree all circular & client correspondence including newsletters ensuring that communication is regular and accurate.
• Liaising with contractors - arrange repairs, cleaning, or other jobs (including emergency repairs) and attend appointments if required.
• Maintain and Update the Approved Contractors list.
• Maintain and update the purchase order system to ensure all expenditure is supported by a works order.
• Manage the uploading of compliance documents to Quooda.
• Carry out periodic site visits (Subject to safety) training and complete site visit reports.
• Be the first or secondary point of contact for staff and residents enquiries on various sites within the portfolio.

The Person:

The Assistant Property Manager will have previous experience within Block Property Management and will have worked on either client-side or agent-side. They will also meet the below criteria:

Essential:

• Must have previous experience within an assistant property manager role or similar.
• Ability to work on own initiative/with remote manager.
• Excellent telephone and people skills.
• Good attention to detail and accuracy skills.
• Capable of organising and prioritising workload and meeting deadlines.
• Ability to resolve problems.
• Honest, reliable, and friendly personality.
• The verbal communication skills to communicate with a diverse client group and internal staff.

Desirable:

• AIRPM qualified or working towards AIRPM.

The Benefits

As a family-owned business, we want everyone to feel at home from day one. In return for commitment, loyalty, and hard work, we offer benefits ranging from:

• Competitive salary
• 24 days holiday plus bank holidays
• Life assurance
• Private health care
• Matching contribution pension scheme
• Discretionary salary and bonus review
• Employee assistance programme
• Discounted gym memberships
• Discount portal
• Volunteering opportunities
• Sponsorship of professional qualifications and accreditation's