Assistant Head of Neighbourhood & Tenancy Support

Berneslai Homes has an exciting opportunity for a Assistant Head of Neighbourhoods & Tenancy Sustainability to join their team based in Barnsley. You will be working on a full-time, permanent basis. In return, you will receive a competitive salary of £52,889 to £56,633 per annum.

About Us:

Berneslai Homes is a successful, award winning social housing provider and employer, managing homes on behalf of Barnsley Council. You’ll be joining us at a really exciting time as we’re on an ambitious transformation journey to make sure we have the right resources and people to fulfil our vision: Creating great homes and communities with the people of Barnsley.   

The Assistant Head of Neighbourhoods & Tenancy Sustainability:  

Are you a dynamic and experienced individual looking to make a positive impact in the community? We’re currently seeking a dedicated Assistant Head of Neighbourhoods and Tenancy Sustainability to join our team! 

In this brand-new role, you’ll be responsible for the strategic development and delivery of a highly visible, proactive estate and tenancy management and support service, ensuring that communities and neighbourhoods are desirable and safe places where our customers choose to live, while ensuring the sustainability of tenancies. 

If you’re a proactive and visionary individual with a commitment to social impact and community empowerment, we invite you to apply for this exciting opportunity to

Key duties and responsibilities of our Assistant Head of Neighbourhoods & Tenancy Sustainability:?  

• Develop strategies and delivery plans to meet the needs of communities around neighbourhood management, environmental management, tenancy sustainability and community safety. 
• Continually develop and deliver efficient services based on the principles of professionalism in social housing, managing high performing services to achieve positive sustainable outcomes for our tenants. 
• Develop and maintain robust performance management and quality assurance systems to ensure the objectives of the service areas are met efficiently and effectively, with demonstrable outcomes. 
• Investigate, respond to, and learn from complaints and appeals in line with policy, procedures, and the Housing Ombudsman complaint handling code. 
• Provide specialist guidance in relation to legislation, critical risk factors, needs assessments and programmes effecting positive changes for our most vulnerable tenants. 
• Ensure services are co-designed and monitored with our tenants and are fully compliant with all statutory and regulatory requirements including those issued by the Regulator of Social Housing. 
• Develop and maintain effective partnership working with other services and organisations that are contributing to the overall objectives of the service, taking a deputy lead role in the safeguarding of adults and children. 
• Provide and present reports to a range of audiences including tenants, senior management, Customer Services Committee, and the Council 

What we’re looking for in our Assistant Head of Neighbourhoods & Tenancy Sustainability: 

• Level 6 qualification, and / or substantial relevant experience at a senior level. 
• Possess, or willingness to undertake a Level 4 Chartered Institute of Housing qualification. 
• Ability to provide inspirational leadership and constructive support to colleagues, direct reports, and partners. 
• Ability to develop strategies and policies which engage and inspire. 
• Extensive experience of social housing and understanding of the pressures facing the sector and its customers. 
• Experience of working on significant change projects, including policy and procedure formulation and implementation. 
• Experience of effectively motivating, and managing teams, with the ability to motivate individuals to maximise their performance. 

What you might be asking is, why work for us?

We are proud to be an IIP Gold Accredited Organisation and we put our people first! By joining Berneslai Homes, you will have access to a wide range of employee benefits including:

• Agile Working Packages
• Excellent Pension Scheme
• Discounted Gym Membership
• Health & Wellbeing Checks
• Fantastic Training and Development Opportunities

Berneslai Homes values diversity in its workforce and encourages applications from all sectors of the community.

If you feel that you have the skills and experience required to become our Assistant Head of Neighbourhoods & Tenancy Sustainability , please click ‘apply’ today. We would love to hear from you!