Assistant Front of House Manager

Assistant Front of House Manager- London- £35K+Bonus

As the Assistant Front of House Manager, your primary responsibility is to uphold the highest standards of hospitality and welcome at all times. You will execute all relevant procedures established by the company, promoting our core values. Additionally, you will ensure the consistent training and development of all team members.
You will collaborate closely with the Front of House Manager, Reservations Manager, Guest Relations Manager, People & Culture Manager, Duty Managers, Heads of Departments, as well as teams in F&B, Housekeeping, Accounts, and the General Manager.

Main Responsibilities:
* Foster effective communication within the Front of House team to deliver consistent, top-tier service.
* Cultivate a positive working culture, continually striving to enhance employee satisfaction.
* Assess business needs accurately and propose staffing solutions aligned with trading levels.
* Provide comprehensive departmental induction and cross-training for new team members.
* Conduct appraisals and job chats according to company procedures.
* Develop team skills and facilitate continuous improvement.
* Ensure adherence to disciplinary procedures and other HR practices.
* Maximise room sales and revenue by maintaining awareness of hotel availability.
* Implement and review departmental policies and SOPs in coordination with relevant managers.
* Foster positive communication between departments, HODs, and the Senior Leadership Team.
* Collaborate with other departments to efficiently resolve challenges and maintain smooth operations.
* Develop guest relations and relay relevant information to enhance customer experience.
* Ensure team members possess sound knowledge of the local area and its attractions.
* Support overall business objectives while enhancing personal competency levels.
* Attend and contribute to daily/weekly team meetings.
* Cover Night Manager shifts as needed and perform Duty Manager duties alongside Front of House responsibilities.
* Assume leadership of the Front of House team in the absence of the Front of House Manager.

Customer Service:
* Demonstrate exemplary service attributes, including attentiveness, promptness, and anticipation of guest needs.
* Take appropriate action to address guest complaints and exceed expectations.
* Promote hotel products and services to enhance the guest experience.

Building Successful Relationships:
* Develop partnerships with local organisations to increase brand awareness.
* Engage with customers, guests, potential clients, suppliers, and the local community to build lasting relationships.

Guest Experience:
* Enhance the guest experience by providing valuable information and recommendations for local attractions and facilities.
* Contribute to group and convention business through relationship-building with key clients.

Self-Management and Professionalism:
* Comply with hotel rules, regulations, and grooming standards.
* Participate in training programs to enhance skills and contribute to team success.
* Commit to excellence in customer service and promoting hotel products and services.

Health & Safety, and Security:
* Maintain understanding of health, hygiene, and safety protocols.
* Familiarise yourself with emergency procedures and ensure prompt reporting of security incidents.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.