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Application Support Manager

Application Support Manager

Posted 15 March by Matt Burton
Ended
£35,000 per annum
Salford , Lancashire
Permanent, full-time
Work from home
View all jobs
Posted by Matt Burton
MBA are excited to be working with a best-in-class insurance company, assisting their search for a Remote Applications Support Manager offering a competitive salary of up to £35,000. The client is an industry heavyweight with a reputation for client centric claims management, technical innovation and leadership.

Key Responsibilities of Application Support Manager:
  • Lead and manage a team of IT professionals (Manilla based on UK working hours) responsible for application support, ensuring effective resource allocation, performance management, and professional development.
  • Foster a collaborative and customer-focused team culture, promoting teamwork and accountability.
  • Oversee the day-to-day support and maintenance of business-critical applications, ensuring high levels of availability, reliability, and performance.
  • Prioritize and coordinate resolution of application-related incidents, problems, and service requests, adhering to defined SLAs and ITIL best practices and demonstrate continued improvements via service dashboards.
  • Serve as the primary point of contact for business stakeholders, understanding their application support needs.
  • Build and maintain strong relationships with internal customers, vendors, and other IT teams to facilitate effective communication and collaboration.
  • Identify opportunities for process improvement and optimization within the application support function, driving initiatives to enhance efficiency, scalability, and quality of service.
  • Proactively monitor and analyse application performance metrics, identifying trends and recommending proactive measures to prevent recurring issues.

Essentials to be a Applications Support Manager:
  • ITIL Qualified
  • Experience in managing/leading Application Support within an IT team
  • Insurance/Claims industry experience desirable

Reference: 52324823

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