Application Support Analyst

Application Support Analyst

London based (2x weekly)

Salary £39,000-£41,000

I am looking for an Application Support Analyst who will be responsible for providing 1st and 2nd line support in respect of issues that are raised via the support desk and be the direct contact for customers.

This is an exciting opportunity to work for a software solution provider into the London Insurance Market

Responsibilities include-

• The Application Support Analyst is responsible for providing 1st and 2nd line support in respect of issues that are raised via the support desk and be the direct contact for our customers.
• Perform In-Depth ticket analysis, investigation and resolution replicating client environments on internal QA sites as needed
• Carry out internal and external application configuration and deployments
• Escalate tickets to the relevant teams, actively track resolution ensuring all stakeholders are kept informed and assigned tickets are resolved in a timely manner.
• Implement general system and user administration tasks as and when needed such as windows server and IIS configuration changes.
• Carry out SQL configuration changes and run queries to assist in troubleshooting issues.
• Provide system training for clients in person and remotely as needed
• Monitor system alerting and perform health checks
• Produce reporting on Service Desk statistics as necessary
• Carry out preliminary analysis on Power BI related issues.
• Update and maintain documents and procedures

Required skills-

• Customer focused
• Excellent communication skills both internally and with clients
• Interpersonal skills (face to face, email, telephone)
• Tenacious and assertive
• Keen eye for detail
• Experience with ITIL framework and Service Desk toolset
• Ability to assess, prioritise and manage demand
• Enjoy working alone and as part of the team
• Ability to think creatively to resolve issues

Proven experience in a Service Desk tool (e.g., JIRA Service Desk) required

Application Support Analyst

London based (2x weekly)

Salary £39,000-£41,000

If you think you could be a good match for this role, please send your CV in for immediate consideration.