Application Support Analyst
The Application Support Analyst role will involve the configuration and support of a range of Oracle and bespoke data solutions.
Location is home-based with travel when required.
Responsibilities
Working under general direction the Project Lead, you will be responsible for:
- Producing customisation and configuration designs to meet user requirements - including report designs and out of the box integrations
- Developing customisations to products - including writing bespoke reports
- Performing unit testing and support system testing of solutions
- Installation of packages and deployment of customisations - including working with the clients IT department to perform / manage the installation of product within the client environments
- 1st line and 2nd line support for end users understanding and documenting problem and tracking through to resolution
- Providing remote and onsite support for solutions and troubleshoot issues
- Keeping the project manager informed of progress and document and communicate risks associated with a solution/service delivery
- Planning own work and delivering to plan
- Learning from experience and developing and implementing corrective actions
Experience & Skills Required
- Computing/Engineering/Science graduate or equivalent
- Good working knowledge of software delivery methodologies (Agile and Waterfall)
- Experience of implementing and supporting Oracle products
- Experience of out of the box product integrations
- Data modelling
- Experience of J2EE/.net
- Experience of working with databases (Oracle or SQL Server) and query writing
- Experience with report writing tools such as Oracle Analytics (BI Publisher), Business Objects, Crystal Reports
- Experience of working with ECM solutions such as SharePoint or Oracle UCM
- Good working knowledge of network and data centre architectures as well as application development methodologies
Required skills
- Application Support
- Oracle
- Oracle Applications
- SQL
- Sql Server
Reference: 52368639
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