Appeals Handler

Pyramid8 are delighted to be working with our new client based in Manchester. Our client specialises in the Financial Services Sector and are a market leader in their field.

Due to a heavy workload our client is now looking to recruit a full-time Appeals Handler. This role is a fixed term contract for 12 months to work Monday to Friday, (flexible between the hours of 8am-5pm) with Hybrid working.

The role

• The role involves working within our client’s Appeals Team responding to written appeals for private parking charge notices.
• Analysing case by case data and collating the relevant written response.
• You will also be required to operate a customer service phone line to provide advice on how to appeal.

Key Skills

• Good written and verbal communication skills.
• Ability to self-motivate and manage your own workload.
• Good problem solving, critical thinking, reasoning and decision-making skills.
• Accuracy and attention to detail.
• Speed of thought and decision making.
• Computer experience - a good understanding of outlook, excel and word is required.

Benefits:

• Full Time Fixed Term Contract of 12 months
• Monthly incentives
• 29 days holiday (including bank holidays)
• Recognition events
• Hybrid Working Pattern
• Free On-Site Parking
• Ongoing training
• Charity days
• Smart Casual Dress Code

If you would like to work for a forward-thinking company, please forward your up-to-date CV for consideration.