Analyst

About Crowe

Crowe is a leading national audit, tax, advisory and risk firm with global reach and local expertise. We are an independent member of Crowe Global, one of the top 10 accounting networks in the world.

We pride ourselves on looking after our people, whether you’re working in corporate tax, statutory audit or you’re a technology or finance specialist - at Crowe we invest in our people to help them be the best they can be.

We understand that it is often the culture and values of a firm that are most important when looking for a new workplace, that’s why at Crowe our people-focused culture means we value new ideas and innovation, and welcome people who are committed to making a difference by delivering excellent services to our people, clients and communities.

The Role and Working Hours

This is a National role, reporting into the firm’s Senior Manager for Technology Support.

The individual will form part of a team of eleven people supporting 1600+ users Nationwide, ensuring that the business operations run smoothly and escalated Client queries are handled efficiently and effectively.

The role is London based and will entail some travel to the firm’s regional sites for helpdesk, administration and project work.

The standard hours for the business are 9.30-17.30, the Helpdesk teams working hours are 08.00 -18.00 to ensure we provide cover for those people that start earlier and finish later ; we have a shift rota in place where you will work alternate weeks of two shifts - 08.00-16.00 and 10.00-18.00.

For the first three months of your probation period you will expected to work Mon-Fri in the London office.

Once you have authorisation from your Line Manager to work from home hopefully after the three month probation meeting, you will be able to WFH on a rotational basis - the current pattern is three days in the office one week, two days the next week - as an example Wednesday-Fri, Mon-Tues week 2, then the next five days will be WFH.

In addition, there will be a requirement for weekend work and or overtime.

There is also a schedule of weekend support cover on a rotational basis (Saturday & Sunday between the hours of 9am-6pm).

Technical Environment

• 100MB - 1GB Fibre WAN network
• 4G, Mobile and Cisco VPN remote working
• Blackberry Work/Microsoft Intune
• M-Files Document Management
• Microsoft 365
• Microsoft Exchange Online
• Microsoft Teams telephony, messaging, conferencing
• Mimecast
• SharePoint 2013 Intranet (CROCUS)
• Wide range of proprietary accountancy industry applications (all SQL DB’s):
  • CCH, Alphatax, Caseware, PDM, Sage, Xero, Quickbooks etc.
• Windows 10/11 Enterprise
• Windows 2016/2019 server and Cisco/HP networking environment

Responsibilities:

Key responsibilities include, but are not limited to:

• Communicate with stakeholders to understand their requirements
• Advising clients on possible solutions
• Diagnosing the source of users’ IT problems
• Discuss with clients the nature of the problems they are encountering
• Escalating complex problems and making users aware of the impact
• Installing and configuring computer hardware and software
• Involvement in handing out or collecting IT equipment
• Involvement in National Technology projects
• Keep up to date with technology trends
• Logging and processing support calls
• Planning and undertaking scheduled maintenance upgrades or software deployments
• Setting up accounts for New starters and ensuring they can log in and use their laptop
• Removing users from all systems

Technical skills, experience & knowledge:

• Proven experience as an IT Analyst or similar role
• In-depth knowledge of hardware and software
• Up-to-date knowledge of IT and software trends
• Strong customer service ethos
• Excellent communication skills
• The ability to quickly establish good working relationships with clients
• The ability to work to deadlines and under pressure
• Problem solving attitude
• Analytical mindset

Required Skills & Qualifications:

• Articulate and excellent telephone manner
• Engaging personality
• Experience with mobile technology (MDM/Blackberry Work/Microsoft Intune and iPhone/Android handsets)
• Friendly and polite
• Helpdesk Experience
• Lateral thinker
• Multitasker
• Strong communication skills both written and oral
• Strong knowledge of Microsoft teams and Microsoft 365
• Strong working knowledge of Windows 10/11
• Team player

Ideal requirements:

• Degree educated
• Knowledge of MS SQL
• Microsoft 365
• Microsoft Teams
• Video conferencing

Why choose Crowe?

Crowe is where talented people can realise their potential, are successful and enjoy what they do by making a positive difference to our clients, communities and each other.

Our vision is to be recognised as essential to the future success of our clients by helping them to answer tomorrow’s questions, and make smart decisions that have lasting value through the highest quality audit, tax, advisory and risk services.

We offer you an opportunity to continue your career and work for a firm that offers stability and knowledge. In addition you can work alongside experienced professionals who put the client at the heart of everything they do.

At Crowe, you will find the expertise, the resources and, above all, the commitment to help you build a satisfying and rewarding career. In return we can offer you continued career development, highly competitive salaries and flexible benefits. Plus an opportunity to work for a firm that truly values its people.

Crowe is committed to equal opportunity and diversity in recruitment and employment. We value the differences that a diverse workforce brings to our organisation and believe that diversity and inclusivity are key drivers of effectiveness and in providing our clients with a quality service.

Entry and progression within the firm is determined solely by the application of objective criteria, personal performance and merit.

We want to create the best environment for our people to thrive. We recognise the importance of offering a flexible approach to our working environment and we would be happy to discuss this with you further.