Alarm Systems Customer Service Advisor

Our client is a trusted name in the CCTV, alarm system installation & maintenance industry.

Due to an exciting period of growth, they are looking for a dedicated Customer Service Advisor with technical expertise and experience of working with alarm systems to join their professional team in Hertfordshire.

Alarm Systems Customer Service Advisor
Watford, Hertfordshire, WD3 3AD

• Full time, permanent
• Salary dependent on experience and skills

Please Note: Applicants must be authorised to work in the UK

Established in 1993, our client offers a wide range of security installations including CCTV and alarm systems. They take pride in their work and are an NSI (Nacos) Gold Approved company. From design and installation to maintenance and repairs they offer customers a fully comprehensive service, ensuring their clients’ property is safeguarded with bespoke, high-quality systems.

The Role:

As a Customer Service Advisor, you will play a pivotal role in ensuring customer satisfaction and smooth operations. Your responsibilities will encompass providing comprehensive technical support to clients, addressing inquiries, resolving issues, and guiding them through the maintenance processes of their CCTV and intruder alarm systems.

About You:

Given the knowledge of alarm systems that will be required for this role, it is likely that you will be an experienced Alarm Engineer who is perhaps looking to take on a more office-based role possibly in a managerial role.

Key to this role will be your ability to understand customers’ issues and provide the required solutions. Having the following knowledge and skills is therefore crucial:

• Expertise in CCTV and intruder alarm systems, covering installation, maintenance, and fault-finding
• Proficient in installation, wiring, and positioning for optimal performance
• Skilled in maintenance, servicing, and quick fault diagnosis to minimise downtime
• Technical proficiency in diverse technologies including wired/wireless systems and IP cameras
• Thorough understanding of regulations and standards
• Strong problem-solving and communication abilities
• Customer service focus and efficient task prioritisation
• Dedication to ongoing learning and technological adaptation

Benefits Package:

With your experience as an Alarm Engineer, you will have the technical knowledge and expertise to fit in seamlessly with our client’s team of highly skilled and dedicated team of professionals.

This is a truly wonderful opportunity to be part of a great team and thriving business. The successful applicant can expect to receive the following:

• Competitive salary negotiable dependent on experience
• Company pension scheme
• Career development opportunities

How to apply for the role:

If you have the skills and experience required for this position, click “apply” today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.

You must be authorised to work in the UK. No agencies please.

Flat Fee Recruiter is an advertising agency promoting this role on behalf of the employer. You will be contacted directly by the employer and not Flat Fee Recruiter should they wish to move forward with your application. 

Other suitable skills and experience include Admin, Administration, Administrator, Office Administrator, Customer Service, Customer Service Advisor, Customer Service Representative, Client Support, Customer Care, Alarm Systems, Security Engineer, Alarm Engineer, Maintenance Engineer, Service Engineer, CCTV Technician, CCTV Installation Engineer, CCTV Alarm Engineer, Fire Alarm Engineer, Intruder Alarm Engineer.