Airfreight Operations Manager

Our client based in the Birmingham area is looking for an Airfreight Operations Manager, this role is office based and working hours are: Monday-Friday 0830-1700 with 25 days holiday plus Bank Holidays.

You will be working within the Airfreight Operations Department and report to the Senior Operation's Manager.

Salary £40-50k

Essential Experience:

Minimum of 7 years’ experience working within the Freight Forwarding Industry with a strong focus on Management and Service Excellence for Airfreight shipments.
Advanced knowledge of Airfreight process and security procedures and protocols.
Strong negotiator and a self-starter with the ability to adapt to stressful environments by using a sociable but firm approach, as well as engendering trust and integrity.
Knowledge of ocean freight would be a distinct advantage.
Use of Cargowise/Webcargo systems.

Duties Include:

Day to day management, with a hands-on approach essential, actively involving in air freight operational activity for import, export and at times cross trade consignments.
Create Cargowise task flow and milestones and ensure the team are utilising and following the process.
Monitor data quality of the team by carrying out monthly audits of files (ISO/compliance).
Preparation of any financial/volume reports for Senior Management when requested.
Escalation point for any customer or supplier issues.
Conduct internal job reviews, support development and training needs.
To be compliant with all customs process/declarations for import and export.
Work in collaboration with our office based Commercial, Import and Export Ocean Management teams as well as our overseas Global Offices.
Building and developing our strong key account customer relationships and always delivering excellent customer service to ensure business retention.

Support to drive business growth through effective account management and customer satisfaction and new business acquisition.
Ensure smooth transitioning of new customers/business to operations in line with customer requirements and internal procedures. Creation of SOP’s.
Responsible for the Airfreight department budget.
Should have the knowledge to prepare quotations to include supporting our Global offices and Overseas partners when required. Ability to negotiate with airline carrier and selected subcontractor haulage providers building strong relationships with the airlines and carriers.
Cooperate with Procurement and apply specialised knowledge relative to the assigned business unit and liaise on pricing/RFQ preparation.
Knowledge of RFQ and tenders.
Knowledge of handling dangerous goods would be an advantage.
Knowledge of Freight Incoterms
Working to the ISO 9001 quality standard, 14001 Environmental and 45001 Health and Safety standards and Management Systems Manual.
Systems:
Experience using Airfreight quoting platform Webcargo
Experience using Cargowise ~ Preferred and a distinct advantage