Agents

Ref: 14733

Role: Agents

Location: Leicester full time

Salary: £23,000, increasing to £25,000 after success completion of probation plus up to £5k Bonus per year

Are you a bubbly, talkative person who is comfortable talking to customers?

Our client is a fantastic B2B Energy retail energy provider, providing energy and water to commercial businesses across the UK. Due to their continued growth, they are seeking Agents who are ready to learn the energy sector, it can be tricky, but you will be supported by an amazing team! In your role, you will be advising customers on their energy bills; mostly over the phone but also through email to inform customers about their payment options and arrangements. So, if you love to talk, are confident and want to be part a great team and learn something new all at the same time. APPLY TODAY!

Responsibilities

• Focused - You have the drive and self-discipline to make high volume outbound calls and have great customer conversations
• Negotiator - Using your listening skills and personality to achieve a win: win outcome
• Assertive not aggressive - you will collect debts in a respectful and highly professional manner
• Goal-Driven - You’ll relish hearing about how you're contributing to business success
• Achiever - You understand the difference between effort and success
• Great communicator - Highly confident on the phone talking to customers
• Motivated and Resilient - You’re as happy working under your own steam on your own or part of a wider team
• Dynamic - You are results orientated. You make things happen
• Tenacious - You do what you say you’ll do and you’re a stickler for detail
• Reliable - You can be depended upon
• Energetic - You’re on top of your game, always ready for the day ahead

Benefits

• 24 days annual leave + bank holidays
• Holiday buy - up to 5 additional days
• Training and development opportunities to Supervisory and Management positions
• Day off on your birthday
• Employee Assistance Programme
• Annual salary review
• Learning and development opportunities
• Enhanced paternity, maternity, and adoption policies
• Travel Loan Scheme
• 3 days additional annual leave if you get married/civil partnership etc.
• Appointment allowance
• Long service recognition
• Refer a friend payment
• Company sick pay (subject to length of service)
• New modern facilities
• Death in service and critical illness cover