Aftersales Manager

Aftersales Manager

£38-40k basic with £43-45k OTE

Norwich

Permanent/Full Time

Working Hours: Monday to Friday (8am - 6pm) / 1 in 2 Saturdays (8am - 1pm)

Our client, located in Norwich is on the hunt for a skilled Aftersales Manager to join their team. If you’re in the Motor Trade and hold experience as an Aftersales Manager, we want to hear from you! Get in touch with us today to find out more about this fantastic opportunity!

Duties & Responsibilities:

• You will be managing a team of 19 (including Technicians and Service Advisors).
• You will manage and control WIP, warranty and debtors as well as managing the parts support process and ensuring Aftersales franchise standards and manufacturer relationships are maintained.
• You will be in charge of a large team, and need to be a dynamic and hands-on individual. You must be able to command respect, trust and set the pace for the team, finding positive ways to achieve business results.
• You will be monitoring and controlling sales activity by reviewing performance with individuals and agreeing action required to improve sales.
• You will be able to demonstrate a progressive career to date and have a good understanding of departmental KPIs, modern motivational techniques and ideally have a strong technical background.

Your Background & Skill:

• Proven experience as an Aftersales Manager within a main dealer is essential.
• Excellent communication skills.
• Good at problem solving and identifying solutions for core issues, taking responsibility for your own decision and actions.
• Ability to manage a team and give instruction.

For further details on this role and other jobs in the motor trade, please submit your CV to Adam Curtis of ACS Automotive Recruitment Consultancy.