Aftersales Advisor

Aftersales Advisor

Location: Hinckley

Hours: Mon - 9am - 6pm, Tues - Friday 10am - 6pm

Salary: £24,024

We are searching for an Aftersales Advisor with knowledge of the automotive industry.

This is a key role in our clients business and we are looking for an individual who possesses the ability to create customer confidence in the aftersales operation.

If you are looking for a fast paced and vibrant atmosphere where you are also backed up with a strong support team to train and develop your career, read on!

What skills do you need:

• Excellent communication skills, and experience of building strong relationships with a wide range of people (preferably in the motor trade).
• The ability to problem solve and identify and tackle critical issues and assist in finding a resolution.
• Good administration skills.
• Able to undertake new tasks and use initiative to support aftersales team.
• A good technical awareness or understanding of vehicles and components is desirable.

Duties include:

• Co-ordinate service activity between customers, warranty companies, and repair agents in an efficient and courteous manner.
• Responding to customer enquiries.
• Taking inbound calls & making outbound calls.
• Dealing with any customer complaints.
• Interpreting customer concerns and comments.
• Liaising with customers and keeping them updated.
• Advising customers on how to resolve issues with their vehicles.
• Ensure customer expectations and requirements are identified, and successfully managed.
• Candidates must have experience of delivering high levels of customer satisfaction in a very busy and demanding environment. Motor trade experience is desirable.
• People focused with the confidence and personality to develop long term customer relationships.
• Possess excellent communication skills with the ability to explain complex information accurately and concisely.

If this sounds like you, apply today!