Aftercare Coordinator

Posted 15 April by GKR International

£37,500 - £40,000 per annum, OTE

London , South East England

Permanent, full-time

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AFTERCARE COORDINATOR - CENTRAL LONDON - HYBRID WORKING

My client is a rapidly growing and exciting, registered housing provider. They are looking for a customer orientated problem solver to join their Aftercare team as a Aftercare Coordinator.

By working in partnership with several leading house builders, this company will ensure more affordable homes are available and make homeownership more accessible.

Keen to work for a forward-thinking and highly impressive business and make a social impact? Get in touch today!

Salary: £37,500 + discretionary bonus + great company benefits
Contract: Full Time | Permanent
Location: Central London - based in office 3 days a week and work from 2 days a week
Working Hours: Mon - Fri. 9am - 5.30pm


Benefits include:

25 days holiday (not including bank holidays) with an extra day for every year’s service (up to 30 days)
A health cash plan to help you pay for the cost of routine healthcare such as going to the dentist, opticians or the physio.
A workplace pension scheme, matching personal contributions up to 5%. You’ll also receive life assurance for four times your annual salary
Free, confidential one-to-one counselling (online) with qualified therapists, counsellors, life and career coaches via the MyndUp platform.
Cycle to Work scheme: letting you save 26-40% on a bicycle and accessories. You pay nothing upfront and the payments are taken (before tax) from your salary monthly
A great social life with regular events and parties
Free fruit and vegetables delivered to your home
Full access to Perkbox with free and discounted deals all year round

As the Aftercare Coordinator you will report to the Director and Team Lead whilst working in a team of 3 Aftercare Coordinators.

Key Responsibilities include:

Act as the first point of contact to deal with Customer enquiries.
Manage and update the defects systems to ensure issues are accurately logged.
Allocate Customer reported defects to relevant Development partner and ensure closure within agreed SLA
Undertake general administrative duties relevant to the Aftercare team
Process reports following internal home visits, entering the information onto the CRM system.
Update daily trackers, mould and damp etc.
Arrange quote requisitions.
After an internal visit, issue task instructions to Agents, Developer and / or Subcontractors in accordance with level of priority.
Monitor all Developer and Subcontractor works ensuring that all work is completed within agreed timeframes / SLA
Good understanding of products on new developments
Provide management information to senior management team
Escalate any issues or risks to the appropriate person and handle complex cases with efficiency and professionalism.
Demonstrate a good understanding of required policies and procedures

Ideal skills and attributes:

Experience in a customer service role, ideally experience dealing with customers over the phone, in person and over emails and from a construction, maintenance or contractor background (essential)
Excellent telephone manner
Relevant qualifications - degree or NVQ. Desired but not essential.
Construction/Maintenance qualification desirable but not essential.
Highly organised.
Good problem solving skills.
Proven ability working in a fast-paced environment.
Deadline driven and able to multi task.
Diligent, with good attention to detail.
Excellent interpersonal skills, helpful and willing to go the extra mile.
A good brand ambassador, professional at all times.
Resilient and solution driven
IT Literate
Excellent written and verbal communication skills – engaging with customers, developers, suppliers and partners
Pro-active approach with the ability to work independently and as part of a team
Understands construction methods and terminology
Commercial awareness/ can think commercially.
Empathetic and approachable.
Unflappable and calm demeanour.

To apply or for further information, apply via the link or get in touch directly with Anu Deb - Director at GKR International - Real Estate Talent Specialists.

Reference: 52479955

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