File Reviewer- Pensions

NJR are working with a well-established firm who are currently looking for Advice Quality Assessors to join their team. The purpose of this role is to undertake file reviews to ensure the company is providing the highest standards of advice to their clients in line with internal policies and FCA requirements. This Individual will add value in helping the company live up to their clients’ centric values. This Individual will be working in a small team dynamic and is expected to make an impact in the business and compliance in supporting the development of the company.

Key Responsibilities

• Provide quality assurance over the advice provided by the Company.
• Conduct suitability assessments across a range of different product types (e.g. Pensions, Investments, High Risk products).
• Review and grade the quality of client files across all product areas and provide concise feedback in a timely manner.
• Support Financial Planners improving the quality of advice and providing assurance to the firm we are best in class.
• Communicate and/or escalate remedial work to Planners and raise training needs to the T&C Team.
• Prevent foreseeable harm to clients in line with the requirements of Consumer Duty.
• Work with the Advice Quality team to drive a consistent level of advice quality.
• Ensure you complete any reporting requirements in a timely manner to support the business in overseeing and assuring the quality of the advice given.
• Involvement in ad-hoc project work or process improvements (we love people who bring ideas to the table)

Skills and Experience

• RQF Level 4 in Financial Services (bonus points if you are chartered).
• Prior experience performing a similar quality/file reviewing role.
• Working within a Restricted Wealth Management firm with involvement in communicating regulatory change and internal processes or compliance monitoring.
• Experience working with a CRM (ours is XPLAN, all training provided).
• CII Award in Regulated Pension Transfer Advice or working towards is preferred.
• Equity Release and Long Term Care exams are desirable.
• Product knowledge across all advice areas
• Knowledge of regulations applying to advisory businesses (e.g. Consumer Duty
• Experience checking cases or compliance monitoring is preferred.
• A believer that feedback assists improvements and protects our clients.
• Comfortable working independently, but like having a close team that supports each other in delivery
• Comfortable with Excel and tech literate (we use a decent suite of cloud based drives etc…).
• Expert attention to detail.

Key Interfaces:

• Advice Quality Team and Head of Advice
• Financial Planners
• Compliance Atomos

Regulatory notes

All employees are expected to adhere to the FCA regulations as may be in place from time to time including Consumer Duty and the FCA Code of Conduct (COCON)

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