Administrator

Administrator

My client, based in Welwyn Garden City, are looking for an experience administrator with good customer service skills to join their team. This is an ambitious and growing business, and you will become a valued member of the operations and projects team. We are looking for a highly focused individual who is self-motivated with a proactive and customer focused attitude. As well as project work, you will be answering calls and emails and assigning jobs to engineers so confidence using the telephone will be important. Full training will be given so it is more important that you have the drive and the right attitude to succeed in this fast-paced role.

Administrator duties include:

• Answering emails and telephone calls from both customers and internal colleagues
• Administrating job reports from the field engineers
• Supporting the Project Team with project work
• Responding to reactive works in a proactive way and assigning jobs to the engineers
• Working closely with the account managers to provide a high level of customer service to all accounts
• Utilising the client's SaaS software packages (Training will be given)

Responsibilities of the Administrator:

• Good level of Excel skills
• Expertly handle all contact with our customers via telephone and email
• Deliver an unrivalled customer experience
• A positive, proactive and customer focused attitude
• An ability to manage and prioritize your workload in a fast-paced environment
• Willingness to learn new systems
• Being able to use your own initiative when completing day to day tasks
• Excellent time management skills enabling to meet all set deadlines
• Comfortable Using all Microsoft Office programmes
• Highly organised

Full training will be given, with additional training and career progression for the right candidate.

Perks and Benefits

• Competitive salary with full training
• Free parking
• Pension

Despite our best efforts it is not always possible to respond to every application individually due to the high volume of responses we receive on each vacancy

Only candidates who are short listed will be contacted for this particular role and if you have not heard from us within 7 days please assume that you have not be successful. However, we will keep your details on our database, and will contact you when other suitable positions come in.