Administrator

Are you experienced in Customer Service and Administration? If you’re available to start immediately and want to gain experience working for a leading employer, we want to hear from you!

Join one of Cirencester’s most established employers on a temporary 10-week contract as an Administrator. You’ll be joining a team with a simple, but essential task involving data gathering, collating information and supporting the investigation on cases for the Case Handlers.

Offering £12 per hour, (rising to £13.74 after 12 weeks), this role is offered on a hybrid basis post-training, with a minimum of 2 days per week in the office. Initially a 10-week contract, this role does have the potential to be extended.

In the role of Administrator, you’ll be responsible for:

• Logging cases for each query or complaint received
• To work with the Case Handlers to data gather and collate the information required to investigate the complaint or case review.
• Resolving queries using standard templates and guidance from your training.
• Escalating complaints when needed to senior team members.

We would love to hear from you if you have the following:

• Previous customer service experience.
• Computer proficiency with experience using Microsoft Excel and CRM systems (beneficial).
• A keen eye for detail and strong organisational skills.
• Strong communication skills, both written and verbal.
• Confident in ability to prioritise.

The Role:

As Administrator, you will work closely with the Complaints Handlers providing essential administrative support. You’ll monitor a team inbox and log cases for each query or complaint received, resolving those you can and escalating those requiring senior support.

Plus, as a Niche temporary worker, you will accrue holiday pay, have weekly pay and, after 12 weeks of employment, be opted into our pension scheme. Many of our temporary workers have gone on to secure long-term contracts or permanent roles with this employer.

The Company:

As the market leader in their industry, the business has seen impressive growth in its permanent workforce since its conception. leading to substantial infrastructure development in their office space in Cirencester. At present, the organisation boasts office space all over the country and business interests across the globe.

Culturally, the business is well-structured and incredibly supportive. All teams have had a vast amount of experience onboarding new team members on both a virtual and in-person basis. Full training will be provided and with collaborative, modern offices, a staff cafeteria, and on-site parking, it truly is a great place to work.

How to Apply:

If this sounds like the ideal job role for you, then please apply now! Alternatively, get in contact with Niche Recruitment to find out more.