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Administrator and Customer Service Support

Posted 21 April by Mosaic Recruitment Ltd.,
Salary icon £25,000 per annum
Location icon Harlow , Essex

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  • Lovely open planned modern offices
  • Lots of progression within the company to progress and learn
  • Work for a friendly team
Our expanding and already established client in Harlow is an independent distributor who are rapidly growing and require a strong Administrator to work in their Customer Support Portals Team. The ideal candidate will need to have exceptional IT skills including Excel, the ability to liaise with customers confidently and be super organised. 

Key Responsibilities
  • Ability to access customer portals and transporting data and information. 
  • Ability to input information for new product listings in customer portals.
  • Ability to input all promos on customer portals throughout the year as submitted by the company
  • Ability to change pricing schemes on customer portals
  • Ability to navigate internal and external IT systems.
  • Ability to book deliveries and obtain depot booking slots on customer portals with inbound analysis.
  • Creation of customer portfolio – Master Files using SAP and customer portals.
  • Ongoing – Maintaining customer product information and updating pallet configs, barcode etc.
  • Create custom performance reports from customer portals & SAP, as required by mainstream head.
  • Coverage: for order processing and Mainstream invoicing and sending out invoices to customers via email, customer portal or CRM
  • Daily printing of purchase orders.
  • Periodically invoicing for orders received via emails, to assist other team members when required to do so.
  • Preparation for customer visits to the facility.
  • Organise Team meetings with Customers and internal Sales Teams.
  • Maintain and update once a month Customer contact list and Customer portal details and password updates.
Requirements: -
  • Candidate must have strong communication skills and demonstrate a passion for the business and ability to grow within the organisation
  • Accuracy in reporting functions and inputting data on customer portals.
  • Familiar with customer portals and ability to navigate their system
  • Be customer focused, flexible and friendly.
  • Team Spirit: Internal and external – team collaboration, working in a friendly environment.
  • Strong IT skills – is a requirement to navigate customer portals and internal SAP management system.
  • Strong skills in Microsoft office programs: EXCEL is a must.
  • Flexible to jump in and cover for staff on holiday or off sick in the team
  • A can-do attitude.
  • Multi-tasking is mandatory.
  • SAP experience required but not necessary as training will be given or assistance to navigate software

Requirements :
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse teams and stakeholders.
  • Exceptionally strong IT skills including Excel
  • Passion for the logistics/supply chain industry and a desire to contribute to its growth and success.
Benefits:
  • starting salary of £25,000
  • 9-5pm Monday to Friday with 1 hour for lunch
  • Training and professional development opportunities

Reference: 52506051

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