Administrator

Donor Services Assistant

Established in 1973, a leading organisation based in Belfast are currently seeking a Donor Services Assistant to join their team.

This is a Full Time, Temporary position initially for 4-6 weeks - with an immediate start (has the possibility of being extended thereafter)

Working hours: Monday to Thursday in the office and remote working on a Friday (37 hours per week)

With an hourly rate of £12 per hour.

Job Role:

You will be responsible for the processing of all public income from the business’s supporters. This involves the receipt, recording and acknowledging of donations.

Essential Criteria:

• 2 years experience of working with a CRM system or database like Salesforce.

• Minimum of 5 GCSEs, Grade C or above, including Maths & English or equivalent.

• Demonstrable customer service experience and cash handling.

• Strong working knowledge of Microsoft Office Word and Excel.

• Excellent communication skills, both written and verbal with the ability to communicate with stakeholders at all levels.

• Ability to manage and prioritise a busy workload as well as working under pressure to meet deadlines.

• Ability to work on your own initiative as well as part of a team.

• Ability to resolve queries/complaints as and when they arise.

• Excellent numeric skills.

Main Duties and Responsibilities:

• Proactively deal with queries from supporters via telephone, email, web, and post applying a professional and courteous manner, maintaining the highest possible standards of donor care at all times and in accordance with our Supporter Charter.

• Ensure timely and accurate opening of daily post, preparation, and processing of donation batches, recording all donations and related details on the CRM platform, Salesforce, and ensuring prompt acknowledgment to donors, within agreed key performance indicators.

• Ensuring all systems for the handling of incoming and outgoing post are maintained to the highest standards, adhering to key performance indicators.

• Process Standing Orders.

• Proactively assist with administrative requirements of the Lent Campaign.

• Provide support with various communications, including mail merges, printing, and packing of envelopes.

• Other duties as directed by the Donor Services Lead.