Administrator

Administrator/Vetting Officer
Hatfield AL10 9TW
£12.17/hr-£15.49/hr
6 month rolling contract
Monday - Friday, 9am - 5:30pm
Hybrid working

Who are we?

Our client supports companies on their journey to digital transformation. They deliver digital technology to some of the world's greatest organisations. They deliver full lifecycle maintenance services and on-site technical expertise covering a wide array of technology from workplace to network infrastructure and everything in between. They put productivity, operational efficiency, customer excellence and quality at the heart of everything they do. Their technology enabled mobilised teams provide high quality, scalable expertise and support across a wide range of customers the UK. They are a company where people matter. They are diverse, flexible and open.

Please note that due to the urgency of this role, preference will be given to candidates that are currently SC cleared, candidates that are willing to undergo the security clearance process will be considered however SC clearance is an essential requirement for this role.

Day to day responsibilities

Logging, charging, and sending new clearance applications to candidates on request.
Deliver end-to-end clearance application process in line with the relevant customer clearance policy or Government requirements.
Making accountable decisions on a candidate's clearance.
Chase delayed applications, responses, references etc. for all clearance cases. Escalating issues to the line manager as required, ensuring agreed service levels are maintained.
Answer all calls promptly with a high level of customer service, assisting internal and external customers as required.
Responding to email queries efficiently, accurately and within team-mandated SLAs.
Compiling weekly customer reports relating to vetting clearance statuses using Excel and uploading them to SharePoint whilst adhering to GDPR guidelines
Ensure that all systems/databases are updated in a timely and accurate manner.

Your advantages

Well-established onsite working environments
Diverse and Inclusive team
High ethos and purpose-driven organisation
Opportunity to contract for a reputable and growing organisation

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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