Administrator

We are working with a well established debt management company based in Lamport, Northants, they have a requirement for a permanent Office Administrator to undertake responsibility for a variety of Administration duties supporting the Team Manager in an existing team of 7. This is a varied, busy role and requires candidates with previous experience in a similar role. Due to the rural location of this role it is essential you have your own transport.

The Role

· Always ensure the fair treatment of customers

· Ensure compliance with Data Protection legislation

· Ensure personal compliance with the applicable Conduct rules

· Fully comply with all company processes and procedures

· In carrying out the main accountabilities of the role ensure that all regulatory and statutory standards are met

· Liaise with and support the Team Managers and Senior Managers.

· Other ad-hoc duties as required by your Line Manager

· Ensure Complaints are managed in accordance with the process and requirements, where applicable

· Load client instructions onto in-house CRM system

· Manage day to day client queries

· To check, quality control, amend, reject reports to Clients

· Ensure all reports satisfy the terms of SLAs

The Candidate

· IT Literate

- Attention to detail is essential

· Professional and empathetic manner

· Very strong verbal and written communication skills as there will be phone work involved

· Experience working with confidential information

· Able to manage and prioritise your own workload

This is a permanent office based role, the working hours will be 8.30am to 5pm Monday to Friday, our client offers a competitive salary and benefits package, which includes free on-site parking and fabulous views from the office of the Northamptonshire countryside.