Administrator - Postal Sharedealing - EFSL Operations

Business Division: Investment Services

Business Function / Department: Postal Sharedealing

Job Title: Administrator

Reporting to Manager: Lisa Rodgers

Date:

Job Summary

Equiniti are seeking a candidate with administration skills to join our Postal Sharedealing Operations team in Worthing. This is an ideal role for someone who thrives on working in a busy office environment, and it will provide you with opportunities to learn new skills and the potential to progress with the company.

If you have administration experience ideally within the Financial Industry and can demonstrate the following skills, experience, and behaviours, then this is a great opportunity for you to join Equiniti and progress. Equiniti is committed to promoting from within our business and for driven and ambitious candidates, future roles may include team leadership or more strategic operations roles across our business sectors.

Your tasks will include responding to internal and external customer queries, carrying activities linked to the sale and purchase of shares and ensuring the customer instructions se are all processed on the day of receipt as per the Terms of the Product.

Core Duties/Responsibilities

• Customer satisfaction
• Meeting targets for accuracy, quality and volume and agreed service levels.
• Contribution to team service levels
• Willingness to contribute to wider department objectives.

Core Competencies

Providing Excellent Customer Service:

• Delivers courteous and prompt service.
• Takes personal responsibility for resolving customer concerns.
• Presents a good image of the company to customers.

Delivering Business Results:

• Applies skill, effort, and judgement to get the job done.
• Ensures own role and objectives are clear.
• Identifies opportunities to develop business and meet customer needs.
• Communication - written and oral
• Working with others / team player

Skills & Knowledge and Qualification

• Good working knowledge of IT applications that may include but is not limited to Microsoft Office, Xanite & Sirius.
• Ability to learn new tasks with minimal supervision.
• Ability to identify system/process improvements.
• Good communication skills (both written and oral).
• Procedural/Product/Specialist Knowledge.

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks