Administrator/Planner

Administrator/Planner

Northampton - office based

Permanent, Full Time

Competitive salary + Benefits

We are a leading national installer of insulation, heating solutions and renewable technologies. Over the past four decades, we estimate to have installed approaching 3 million energy-saving measures in UK homes, proudly reducing householder’s carbon emissions and energy bills, as well as playing our part in helping to tackle fuel poverty in local communities.

We have an enviable reputation for setting the standards in delivering excellent customer service and quality for our clients for 40 years, including private homeowners, social housing providers, local authorities, house builders, commercial organisations, principal contractors, and energy suppliers.

We have an exciting opportunity for an experienced full-time Administrator/Planner.

You will be responsible for undertaking a large range of tasks and processes in a timely and accurate manner, to assist with the smooth running of the depot and to help maintain accurate business and consistent processes throughout the depot. Duties and responsibilities will include but are not restricted to:

• To plan in operatives daily work schedule, contacting customers to arrange appointments and organise paperwork. Update technicians work sheets and liaising with technicians regarding schedule works and update relevant spreadsheets.
• Answering calls, emails and handling incoming and outgoing post daily.
• Ordering internal supplies.
• Management of employee records including processing timesheets in excel, maintaining holiday records, etc.
• Ensure that office equipment is maintained, relevant records are up to date and that all administration processes work effectively.
• Effective diary management including meetings, site visits.
• Preparing and editing correspondence, reports and other documentation.
• Maintain up to date files of all correspondence and other documents, including archiving and retrieving documents as necessary.
• Filing documentation.
• To prepare letters and enclosures and photocopying.

About You

We are looking for someone with a positive, can-do attitude. You must have excellent verbal and written communication skills, initiative and attention to detail.

Qualifications and Knowledge

Essential

• Good academic background including minimum GCSE Grade C or above in Maths and English
• Minimum of 2 years’ experience in an administrative role
• Have excellent IT skills with a good working knowledge of Microsoft Office programs
• Self-discipline and initiative, with strong organisational and time management skills
• Strong attention to detail and accuracy
• Sound problem-solving and enquiry handling skills

Employment Details

• Competitive salary
• Full-time, working Monday to Friday 8.30am to 5pm
• Auto-enrolment Pension Scheme
• Life Insurance
• 30 days Holiday Entitlement; including Bank Holidays (rising with length of service to a maximum of 33 days)
• Health Care package

We are an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Please note that due to the high volume of applications received, we are unable to respond to those who do not meet the required criteria for this role and only candidates who meet the minimum criteria will be contacted.

Personal information which you supply to us during the recruitment process will be used for assessing candidate suitability for vacancies. Such data includes candidate qualifications, skills, experience, and employment history, current and / or expected remuneration and benefits. Information about any disclosed disability will be used to assess whether we need to make reasonable adjustments during interview, selection or employment.

Such information will be shared internally, including with members of the HR team and managers in the business area being recruited to.

We will only keep such data for as long as it necessary for the recruitment process. Should we wish to keep data for longer, e.g. for talent pooling, we will seek the candidate consent to do so.

Employment decisions are not based solely on automated decision-making.