Administrator Account Manager - Services Team

Are you organised, adept at multitasking, and demonstrate great customer service skills? This Administrator (Account Manager) role within a Services Team in Burton-on-Trent could be the role you’ve been searching for!

A fantastic benefits package awaits the successful applicant including additional holidays, pension scheme, retail discounts and more…

Administrator (Account Manager - Services Team)
Burton-on-Trent, DE13 0AT

• Full time, permanent
• £23,500 per annum
• Excellent benefits package

Please Note: Applicants must be authorised to work in the UK
 

AJR Management LTD is a leading utility management service offering tailored solutions for new builds, housing associations, landlords, and local authorities. With over 15 years of experience, we pride ourselves on transparency, exceptional customer service, and a 'can do' attitude.

Benefits:

As well as having your birthday off, we can provide an allowance of 20 days’ holiday plus bank holidays (28 days in total). You can earn an extra day for each year’s service, up to 5 additional days.

• Pension Scheme
• Retail Discount Scheme
• Reward and Recognition Scheme (based on nominations and customer feedback)
• Employee Assistance Programme
• Casual Dress
• Funded Company Events
• Optional fortnightly flex working
• Option of up to 12 bookable “emergency homeworking” days per annum
• Charity Match Scheme

About the Administrator (Account Manager) Role:

This versatile administrative role within our Services Team demands efficient multitasking and a commitment to delivering premium customer service. The role deals with the beginning of the new build utility process i.e. managing installation, contracting and disconnection/handover of utility meters on new build sites.

Key responsibilities include:

• Managing data for clients
• Overseeing utility connections, contracts, and disconnections
• Ensuring seamless service delivery
• Assisting with the fibre rebate service, prioritising communication and timely payments 
• Email management
• Data processing
• Report validation
• Client correspondence
• Document handling
• Maintaining accurate records

The Ideal Candidate:

• Motivated and enthusiastic team player
• Organised and proactive in providing timely and accurate data
• Excellent communication, spelling, proofreading, and computer skills
• Ability to multitask and manage conflicting demands
• Approachable, well-presented, and skilled at building relationships
• Attention to detail with a proactive mindset for efficiency
• Quick learner with adaptability to new tasks
• Resilient and confident
• Understanding of internal procedures and supplier/client processes

Essential Qualifications:

• English Language GCSE Grade B minimum
• Mathematics GCSE Grade B minimum
• Proficiency in Microsoft Office

Desirable Qualifications:

• Knowledge of utilities
• Customer service experience
• Data processing expertise

Join AJR Management and be part of a supportive team where your skills are valued! Apply now and embark on an exciting career journey with us.

How to apply for the role:

If you have the skills and experience required for this position, click “apply” today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.

You must be authorised to work in the UK. No agencies please.

Other suitable skills and experience include Administrative Assistant, Customer Service Representative, Office Coordinator, Data Entry Clerk, Operations Assistant, Utility Coordinator, Billing Specialist, Receptionist, Office Manager, Administrative Coordinator, Services, Account Manager, Account Management, Admin, Administrative Account Manager, Administration, Administrator.