Administration Assistant

Do you want to work for a leading services business that offers hybrid working and the opportunity to progress your career? A brilliant opportunity has arisen for an experienced Administration Assistant to work alongside the service team and assist with the day to day administration duties of this busy department.

Responsibilities;

• Answers calls from customer and logs any work which needs to be scheduled as a result of a call out.
• Support Field Service Manager (FSM) in updating Field Service Engineers (FSE) schedules due to last minute changes requirements (callouts, sick leave, etc). Book appointment with clients site according to schedule build by FSM.
• Supports the Field Services Manager to co-ordinate return/remedial work by contacting customer to make appointment.
• Convert all approved quotes (New Works, Small Works, Service) to Work Orders (WO)
• Checks all Small Works have final acceptance signed and invoice.
• Checks New Works progress milestones are met before and invoice.
• Actions closed completed work orders and raises invoice to send to customer or Finance Administrator as applicable.
• Supports FSM in supplying product requests from customers by checking availability with stores team and raising a purchase order.
• Contacts clients 30 days prior to a payment due, to confirm that the client does not have any claim.
• Work with the Branch Manager and Finance Team to chase overdue payments.
• Able to perform some additional tasks to cover Field Service Manager when not in the business.
• Provides excellent customer service when responding to customers.
• Builds strong, professional relationships with customers, suppliers, and internal personnel form other departments.
• Leads by example adhering to Company Values; Respect & Diversity, Professionalism, Customer focus, Innovation, Simplicity.

Requirements;

• Two Years Administration experience in a similar role in the UK
• Strong IT Skills
• Excellent communication skills with approachable and positive attitude
• Attention to detail

A great salary and benefits package are on offer as well as hybrid and flexible working for the right candidate Interviews ASAP.