Accreditation Officer

The Company

QA Scheme Support Services is an award-winning, well-established service company based in Leyland operating in the home improvement sector. Our main function is to provide administration and operational support to 3 national consumer protection schemes (installer membership schemes) operating in the double glazing, renewable, and home improvement sectors. The schemes protect consumers using members and credibility to the installer members (helping them win more customers). The schemes’ ambassador is George Clarke (Amazing Spaces etc). Employees of QA Scheme Support Services work on behalf of the consumer protection schemes.

The three schemes currently serviced by QA Scheme Support Services are:

· DGCOS Ombudsman Scheme - operates in the double-glazing sector;
· HIES Consumer Code - operates in the renewable sector;
· HICS Consumer Protection - operates in the home improvement sector.

The schemes’ vision is transforming consumer protection within the home improvement sector. Their mission is to protect consumers when they are buying from installer members, support its national network of installer members and raise industry standards.

How do the schemes protect consumers?

All prospective members must endure a rigorous accreditation process before they can join the trusted network of installers. Once approved, they will be subject to annual vetting to ensure they are adhering to all of the rules and codes of practice.

In addition to free deposit protection, free stage payment protection and free insurance-backed guarantees, consumers using one of our accredited members can benefit from a robust, Chartered Trading Standards Institute (CTSI) approved alternative dispute resolution service, thus ensuring they are protected at every step of their customer journey.

Main responsibilities

• Responsible to accredit applicants in accordance with the accreditation criteria

• Manage and organise own workload to ensure service level agreements are achieved

• Communicate with senior management of any areas for improvement

• Carry out desktop research on applicants

• Review documents submitted by applicants to ensure compliance with our rules and legislation

• Communicate with compliance and business departments during the process

• Accurately maintain relevant records producing reports when required

• Ensure information of applicants is accurately maintained within the CRM system

Our Ideal Candidate will have

• The ability to analyse & interpret data

• The ability to plan work and meet deadlines

• Highly developed communication skills - written and verbal

• Organisation Skills - You should be organised in your approach, with the ability to assess what the priorities are and manage your time accordingly

• A methodical and logical approach

• Please note you must live within a 40 minute commute of our offices in Leyland, Lancashire

Main Qualities of ideal Candidate

• Highly organised with the ability to manage own time

• Be able to prioritise workload and schedule effectively

• Excellent communication skills (both written and verbal)

• Strong people management skills

• Analytical and process orientated person with attention to detail

• Be able to work independently and as part of a team

• Must have a positive 'can do’ attitude

Our Values

Respect: We respect each other, our differences and our contributions.

Integrity: Having integrity helps to create an inner circle of trust and respect and enables everybody to work together efficiently and collaboratively.

Teamwork: All working together to support each other and achieve our business goals.

Communication: the words we choose, the manner in which we deliver them, open and honest communication with positivity means we can do and achieve everything we set out to.

We Adopt the following throughout all of our business dealings.?

1. We must treat all people (including customers, colleagues, suppliers, and the wider stakeholder community) with respect all at times.

2. We will not accept rude behaviour from customers, employees, suppliers, and stakeholders at any time.

3. We will only employ, and continue to employ, employees and engage with suppliers who display openly the personal characteristics of humility, honesty, enthusiasm, respect, positivity and a 'can do’ attitude.

4. We will seek opportunities (at least annually) to identify employee training needs(and wants) and wherever possible and practicable, provide time and resource to accommodate these needs (and wants).

5. We shall be very careful in our recruitment and maintenance of 'customers’ (customers here being defined as 'any body corporate or otherwise paying regular fees to the company’) to ensure, wherever possible, that these customers share these 'values’.

6. We shall, at all times and in all decision making, try to ensure the best possible outcomes for our clients and consumers in every action we take.

We offer additional benefits:

• £26,000 - £30,000

• Hybrid working (to be discussed after the probationary period)

• 33 days leave plus a day off on your birthday

• Generous staff bonus package

• Company pension

• Death in service

• Medicash plan

• Free on-site secure parking