Account Support Specialist
Account Support Specialist
Overview
Account Support Specialist required to work for one of the UK and Europe’s No1 Cloud-based Telematic providers. Business is booming and the Account Support Specialistis at the heart of it by supporting some of their key customers in their daily interaction with the business.
Responsibilities
- Assist Key Account Manager with administrative duties such as scheduling meetings, preparing reports and organising documentation.
- Maintain accurate and up-to-date records of account-related activities, communications, and interactions.
- Serve as a point of contact for clients, addressing inquiries, requests, and concerns promptly and professionally.
- Coordinate communication between clients and internal teams to ensure timely responses and resolution of issues.
- Facilitate the onboarding process for new partners/customers, ensuring a smooth transition and timely implementation of services or products.
- Collaborate with internal departments to gather necessary information, set up accounts and support with training.
- Support head of Strategic Account Management in ensuring business processes are being followed within the team.
- Provide exceptional customer service to clients, addressing their needs in a timely and professional manner.
- Support in escalated issues in conjunction with the AM to resolve them to clients' satisfaction.
- Communicate client feedback and insights to relevant teams to inform product/service improvements and strategic decision.
- Prepare regular reports and updates for AM and leadership, highlighting achievements, challenges, and opportunities within the accounts.
- Identify opportunities for process improvements and service enhancement.
Skills/Experience
- Ability to build effective relationships at all levels.
- High level of interpersonal, communication and negotiation skills
- Strong organisation and planning skills and deadline-driven
- Project management experience
- Solid experience with CRM software (Odoo) and MS Office (particularly MS Excel & Teams)
- Experience delivering client-focused solutions to customer needs.
- Proven ability to juggle multiple projects at a time, while maintaining sharp attention to detail
- Excellent listening, negotiation, and presentation abilities
- Strong verbal and written communication skills
Perks of the Role
- Fantastic salary £26,000-£28,000 *Experience Dependent*
- Working Hours are Monday-Friday 9 am- 5 pm
- Private Healthcare
- 5% Employer pension contributions when contributing 5%
- 33 days Holiday
- Company Sick Pay
- Life Assurance 4x annual salary
Please don’t hesitate to apply for this role today as interviews are taking place over the next few weeks!
Reference: 52405710
Please note Reed.co.uk does not communicate with candidates via Whatsapp, and we will never ask you to provide your bank, passport or driving licence details during the application process. To stay safe in your job search and flexible work, we recommend visiting JobsAware, a non-profit, joint industry and law enforcement organisation working to combat labour market abuse. Visit the JobsAware website for information and free expert advice for safer work.
Report this jobNot quite what you are looking for? Try these similar searches
Replace a job alert
Replace a job alert
Get Job Alerts straight to your inbox
"Office Assistant jobs in London"
Your Job Alert has been created and your search saved.
'Saved search name'