Account Manager

Do you like the sound of working for a company that never sits still, who are always looking ahead, innovating, creating, and thinking bigger and better!!! This is a great opportunity to join our client’s fantastic Partnership and Rewards Agency based in London who have worked with some of the world's best brands.

As an Account Manager you will manage and build trusting relationships with your clients demonstrating your partnership expertise.

In return you will receive: Great pension plan and generous holiday allowance increasing with length of service. Hybrid working available with 1 day per week in the office.

Duties & Responsibilities of the Account Manager:

Account Management

• Awareness, understanding and delivery of agency services and your role and responsibilities captured in client contracts and scope of work.
• Good understanding of your client’s R&R’s, brand, business, and sector.
• Work collaboratively with internal teams to deliver against client expectations.
• Execute processes, timelines, paperwork, Agreements, and deadlines on time and with good attention to detail.
• Start to develop an understanding of client reward budgets, support in developing and updating the budgets.
• Contribute ideas and proactively make suggestions for improvements within the agency and on your accounts.
• Be self-motivated, own your tasks, delivery on time and achieve excellent client feedback.
• Be proactive in finding solutions to challenges and be confident in presenting the solutions to your Account Director in order to move forward.
• If you are not immediately able to provide a client with a solution or answer, make sure you are giving them reassurance that you can find the answer to their question and resolve it for them in a good and timely manner.

Partnerships

• Continue to develop as a partnership’s specialist across all of your clients, with a focus on sourcing and implementation using insights and data to support and rationalise your approach.
• Create, maintain, and grow a selection of long-term partner relationships with partners including regular contact with partners and face to face meetings where possible.
• Ensure you are sourcing new partners to share with your clients every quarter.
• Negotiate best possible unit prices for your rewards and working with your AD to ensure you have achieved these goals.
• Share and update other team members about partner opportunities.
• Make sure you leverage the 'power’ of the business in your partnership negotiations.
• Contribute to workshops and ideation sessions with clients / partners or both.
• Understand client business objectives and try to use this knowledge to drive outstanding and unique partner opportunities.
• Be proactive with available time by supporting other team members or developing your own skills.
• Stay on the pulse with loyalty and partnerships trends and insights so that you are equipped with knowledge sharing with your client but also inspiring you to find solutions.

What you will need to succeed as Account Manager:

• Be self-motivated, own your tasks, delivery on time and achieve excellent client feedback.
• Be proactive in finding solutions to challenges and be confident in presenting the solutions to your Account Director in order to move forward.
• Adhere to all processes and guidelines.
• Actively contribute to the culture of building a great company.
• Attend training, team and department meetings and follow up on any action points.
• Be a proactive team player maintaining a positive attitude at all times.
• Remain professional at all times when interacting with both clients and colleagues.
• Lead by example and remain professional at all times - understand client pressures and ensure that you are supportive to both your partners, your team and your colleagues.

If you are interested in finding out more about this position, please contact Dan for a chat or apply now.

If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Kameo Recruitment Ltd is acting as an employment agency for this permanent vacancy.