Account Manager

Posted 28 March by Owen Daniels Consultancy
Easy Apply
£1 - £40,000 per annum
Birmingham , West Midlands
Permanent, full-time

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Posted by Owen Daniels Consultancy
Account Manager

Permanent Position
Excellent salary/package (Holiday: 25 days + 8 Statutory Days, Pension up to 8% matched, Life Assurance: 5x Basic Salary)
Growing Manufacturing Business
On-site in Birmingham

My client are a precision manufacturing business, based in Birmingham, specialising in machining and assembly of high value low volume components. The Account Manager will be responsible for managing and supporting a key set of core customers, sell existing products and services and be responsible for the pricing of all quotations and orders applicable to those managed accounts.

Reporting to the Internal Sales Manager, the Account Manager will take responsibility for reaching business targets in accordance with our business plan.

Account Manager
Job Description
  • Achieve Sales Targets in Line with Forecast
    • Complete and maintain accurate forecasts and bookings to achieve sales targets
    • Actively monitor orders vs customer forecasts
    • Drive the sales process through the Quote to Order stage
    • Achieve an agreed conversion of Quotes to Orders
    • Proactive approach to sales completion
  • Maximise Profitable Sales Growth
    • Apply smart pricing to all quotations
    • Liaise with BDM to ensure that pricing is in accordance with strategy
    • Manage customer expectations through all applicable stages of the sales cycle
    • Maintain accurate records of all quotations
    • Liaise with and support BDM on customer specific projects
    • Regular orderbook reviews to establish GM%
  • Develop Customer Relationships
    • Conduct ongoing customer needs analysis and research of customer requirements
    • Lead Weekly/Monthly Orderbook reviews/Joint Action Plans with customers
    • Conduct regular customer reviews via call, visit or email
    • Update stakeholder mapping for dedicated accounts
    • Maintain accurate records of customer communications
    • Ensure response to the customer is accurate and timely
    • Responsible as first point of escalation for all assigned accounts
    • Provide Technical Support
  • Manage Tasks and Priorities
    • Assist the Internal Sales Manager in terms or reporting, data analysis and day to day management to ensure that KPIs are achieved
    • Assist in the management of tasks and priorities of the Costing Coordinator team including but not limited to raising of quotes, order raising/loading and updates of any related trackers in accordance with agreed KPIs
    • Drive through engineering tickets to ensure a timely resolution
    • Management of applicable departmental SOPs
    • Participate in cross-functional teams to aid with problem solving and internal development.
    • Actively participate in companywide projects as required

Account Manager
Essential Skills / Experience / Qualifications
  • Proven experience working as an Account Manager within a manufacturing business
  • Experience driving sales through the quote to order stage

Reference: 52395265

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