Account Manager

Are you looking to join an award-winning agency to progress your career? Have you proven experience of managing a portfolio of clients across multiple digital campaigns? If so keep reading….

Our client is a multi-award-winning search marketing agency with many industry awards under their belt! As a result of rapid growth and the successes they have achieved within their market sector, they are recruiting for a driven individual to join their Account Management team based in Hooton. As Account Manager, you will work with new and existing client accounts to ensure that we deliver the highest level of service and maximise all potential business whilst maintaining regular contact with clients and reviewing their account performance to ensure that it meets client objectives.

If you’re driven by building client relationships, delivering outstanding customer service and motivated by commission generated on renewals and cross selling of additional services, we want to hear from you! On offer for the successful Account Manager is hybrid working, a competitive salary and an amazing benefits package along with a relaxed and fun working environment.

About Us:

We are a multi award-winning search marketing agency working with prestigious brands and SMEs to maximise their online visibility. We are a team of 50 talented individuals that share a common goal to bring success to us and our clients. Expertise and energy are valued. Personal strengths and dedication are recognised

Role:

As a result of rapid growth and the successes we have achieved within our market sector, we are recruiting for an experienced Account Manager to join our team. You will be responsible for a portfolio of 5 - 10 clients based across the UK, with the occasional client abroad.

You’ll have uncapped bonus potential for upselling, cross selling and renewing your clients.

Experience within digital marketing would be an advantage but full training on our proposition will be provided, our primary services are SEO and PPC.

Key Responsibilities:

• Working with new and existing clients to ensure that we deliver the highest level of service
• Maximise all potential business by upselling and cross selling additional services
• Maintaining regular contact with clients to understand their priorities and objectives
• Attending client meetings where needed to carry out performance reviews and renewals
• Liaise with our internal delivery teams to ensure we’re achieving client objectives
• Understand and interpret client data in a clear and commercial manner - identifying opportunities and challenges
• Create contracts, proposals, monthly reports and marketing literature to support the growth of your clients
• Up to date knowledge of performance marketing trends and strategies

We’ll support you with:

• Expert delivery teams across SEO, Content Marketing, PPC, Design, Content and Social
• A senior peer to support with all opportunities and issues
• Clear workflow management systems (Pivotal Tracker and Monday.com)
• A relaxed and supportive culture
• Training around our service proposition, tools and software (Google Analytics and Data Studio)

Relevant skills and experience includes:

• Previous experience in Account Management role (preferred)
• Previous experience in the Marketing industry (preferred)
• Good commercial awareness
• Drive to meet and exceed customer expectations
• Ability to manage own workload to ensure that individual, team and company targets are achieved
• Excellent verbal and written communication skills
• Excellent presentation skills

What’s in it for you?

We work hard, but we also make sure our team is not overworked by creating regular capacity plans and sharing the load in a fair and collaborative manner. Working in a relaxed and supportive atmosphere, you will have regular team meetings and 1-2-1’s with your manager to engage and develop.

• Hybrid working policy (3 days in office, 2 from home)
• Excellent training and development opportunities
• 22 days holiday increasing to 27 with long service plus bank holidays
• Plus everyone gets their birthday off
• Plus 2 Personal Days per year
• Perkbox (Due quarter 2 2024)
• Quarterly funded company social activities
• Quarterly employee recognition and rewards up to £1,000
• Quarterly bonus scheme
• Mental health support and employee helpline
• Flexible working available on request
• 'Me Time' (allowance to attend personal appointments)
• 10 days full sick pay increasing to 20 days with long service
• Life assurance benefit