Account Manager / Customer Relationship Manager

My client is a leading Commercial Automotive leasing / Fleet Management company based in Hampton. They have a role for an Account Manager to join their Account Management Department.

Role Summary :

To be accountable for the overall retention, management and service delivery of a portfolio of new and existing contracts. To maximise levels of client satisfaction and contract revenues through proactive operational and strategic relationship management. To manage, support and monitor a team of account management staff in ensuring client service levels are consistently at the highest possible.

To manage and control the day-to-day service delivery attributable to a portfolio of outsourced fleet management and leasing contracts

To manage the production and delivery of comprehensive fleet management reports and contract performance data and review meetings to the client base To proactively advise and communicate with each client on areas of fleet management best practices including cost reduction and fleet availability

To utilise the support of the wider business departments in optimising high levels of service delivery to the client base

To maximise contract revenues and margins within the existing scope of services provided to each client

To be responsible for compiling, managing and delivering contract retention and extension bids

To identify, promote and close opportunities for maximising profitability via the provision of additional services and products into the client base

To be accountable along with the Business Development team and Support Services Team and wider departments where required in forming the on boarding team when implementing new contract wins into the client portfolio

To provide regular progress updates and reports during new contract implementations to the Director of Client Management.

To monitor the performance and potential of your Account Management team and provide the direction, training and motivation necessary to secure their optimum commitment, competency and maximum efficiency, making sure they adopt and uphold the Company’s Values, Mission and Givens

37.5 HRS PER WEEK / OFFICE BASED

with CAR ALLOWANCE AND BONUS (PERFORMANCE BASED)