Account Executive - Direct Mail

The Role:
• Support your Client Services team with all of the administration & campaign co-ordination associated with keeping their Clients delighted. Including, but not limited to, quoting Clients, booking multiple mailing campaigns onto their Tharstern MIS system, dealing with lots of daily queries, keeping Salesforce & Tharstern accurate and any other ad-hoc duties required by your team.
• You are a point of contact for your teams Clients and are expected to be pro-active in your approach to keeping clients updated and informed, as mailing campaigns go through the factory and are despatched.
• Liaising with your AD, AM, the Data Team & the Operations Team to ensure each mailing goes out on time in full and with total accuracy.
• Raising invoices with 48 hours of mailing despatch.
• Using your own initiative to enhance their Client’s experience working with you / them and supporting and encouraging the revenue growth of your team.
• To seek out ways to maximise postage gross profit margin by exploring multiple ways to reduce buying-in costs.
• Creating samples packs for potential Clients
• Maintaining and developing your own knowledge within the mail & post industry to support your own progression
• Proactive approach to work processes & procedures, identifying areas of improvement when necessary to enhance Client experience & the businesses performance overall.

Requirements:
• Methodical approach to work, being able to multi-task and work with high levels of diligence and accuracy.
• Knowledge of mailing fulfilment services & UK & International postal services is desirable - but training will be given.
• Experience of Salesforce & Tharstern MIS is desirable - but training will be given.
• Microsoft Office Package: Excel, Outlook, Teams & Word is required.