Account Executive/Customer Service

Our client, based in Northampton require an Account Executive/Customer Service individual to join their team to strengthen existing customer relationships and expanding products into existing customers and increasing customer satisfaction.

As Account Executive/Customer Service you will be responsible for the customer service functions for all accounts as well as managing a specific portfolio of small to medium sized customers.

Responsibilities:

• Manage the administration, order placement, customer calls for all accounts.
• Responsible for a portfolio of medium sized customers and manage relationships across these accounts.
• Maximise revenue from own account base through new business attainment and expanding volume of current lines.
• Maximise profits from existing customer base through detailed profit analysis and subsequent price management.
• Deliver strategic plans which are managed by the National Account Manager for key customers addressing topics such as growth, innovation, sustainability, and ease of business.
• On board new customers following a detailed handover from the new business team.
• Drive improved customer satisfaction and engagement with existing customers.
• Deliver high levels of customer satisfaction through a consistent service via targeted customer visits in line with company and customer expectations.
• Manage commercial relationships with customers, streamlining the order to cash cycle.
• Ensure all customer data and communication is recorded accurately within Salesforce and utilise the system to review current performance, generate quality sales leads and plan and implement marketing campaigns in line with company strategy.
• Collaborate and maximise relationships with other members of the team.

Experience & Requirements:

• Interpersonal and relationship-building capability.
• Experience of developing accounts and selling.
• The ability to learn and communicate technical requirements and benefits.
• Excellent written and verbal skills.
• Computer proficient to analyse data and prepare technical and business presentations (Office, Excel, PowerPoint, Salesforce etc.)
• In addition, you will need to have an outgoing personality with excellent communication skills. You will be self-motivated, determined, confident and resourceful and driven by results. You must enjoy being part of a team.

Benefits:

• Annual holiday entitlement is 28 days in addition to bank holidays.
• Free Parking.
• Group Personal Pension Scheme.
• Career growth and advancement opportunities within the company.