Account Administrator

We are currently seeking a dynamic and motivated individual to join our client's team as an Account Administrator. As a key team member of the team, you will play a vital role in supporting and reporting into the Key Account Executive, providing exceptional service to their extensive client base within the Transport sector.

Responsibilities:

• Act as the main point of contact for key customers, owning and nurturing relationships to meet revenue targets.
• Identify and capitalise on business opportunities, collaborating closely with the Key Account Manager.
• Proactively expand our client's product portfolio within the existing account database.
• Conduct contract and commercial reviews with existing clients, ensuring their requirements are met and their satisfaction is increased.
• Liaise with internal support teams to ensure accurate and efficient processing of customer sales.
• Maintain a high level of autonomy while also providing guidance and assistance to fellow team members.
• Manage the full order journey, from order to manufacture, resolving any queries that may arise.

Key Deliverables:

• Build strong relationships with clients and be their main internal point of contact.
• Support the Internal and External Sales Teams, colleagues, and other Group members with client requests.
• Handle inbound calls and email enquiries from clients.
• Process sales and purchase orders for manufactured, sub-contracted products, and distributor contacts.
• Work closely with planning and production teams to ensure clients' lead times are met.
• Update and maintain the Company's CRM system to monitor all aspects of the ordering process.
• Monitor and maintain client SLAs and KPI Targets.
• Manage client stock, preparing monthly reports and proposing replenishment levels.
• Resolve day-to-day activities and escalate issues in accordance with company guidelines.
• Collate clients' artwork requests for internal products and advertisements.
• Liaise with the supply chain to maintain an optimum balance of price and quality.
• Provide cover for team colleagues during periods of absence and/or holiday cover.
• Liaise with the finance department to handle various requests, including credit card payments, cash collection, and invoicing.
• Ensure non-conformance prevention and timely resolution of customer complaints.

Experience, skills, and abilities:

• Proven ability to work independently as an Account Manager without close supervision.
• Excellent organisational, planning, and administration skills with excellent attention to detail.
• Energetic and self-motivated, with the ability to multitask effectively.
• Demonstrated commitment to meeting deadlines and exceeding client expectations.
• Positive attitude and a willingness to go above and beyond to deliver excellent results.
• Strong team player with excellent interpersonal skills and effective communication at all levels.
• Confident decision-maker with high IT literacy and numeracy skills.
• Proficient in Excel, Word, and have knowledge of Access database.

Join our client's team and contribute to their success in providing outstanding service to their clients. Apply now to be considered for this exciting opportunity!

Office Angels is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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