Accidental Damage, Third Party Motor Claims Handler

Job Description: Full-time, Permanent

Salary: £22,000.00-£25,000.00 per year

Monday to Friday

Office based role.

MPJ Recruitment are proud to be working with a leading insurance business based in the Newcastle area, we are looking for experienced motor claims handlers with 12+ months experience working in a similar role.

The client prioritise your well-being and growth, celebrating every milestone. With ample progression opportunities and funded learning initiatives, they invest in your future.

What you'll be doing:

• Handling of claims up to given limits and referral where necessary
• Manages inbound and outbound telephone calls from policyholders and third parties to assist in swift closure of claims and to reduce any unnecessary costs of the claim
• On receipt of a new Claim, contact Policyholders where necessary to obtain any further information to assist liability decision.
• Pro-active "capture" of claimants to provide hire / LOU / PI settlement where appropriate.
• Handles own portfolio of claims using "chase"/diary system to ensure claims are closed at the earliest possible time and in cost effective way.
• Effective use of outside agents where appropriate to assist in obtaining optimum settlement of claim
• Ensures that reserves and other recordable information on the claims system are accurate and up to date at all times in accordance with the IASA.
• Recognise complaints in line with the clients’ procedures and refers accordingly.
• Reviews all claims on the monthly claims review list in accordance with guidelines.

About you:

• Good communication skills both written and verbal.
• Ability to "take ownership" of possible problem issues which may occur during the lifetime of a claim.
• Ability to prioritise so as to be able to work under pressure and with minimal supervision.
• Good knowledge of liability issues allowing decisions to be made which are accurate and sustainable.
• Conversant with CPR / MOJ Portal and how the rules impact on the claims handling process.
• Conversant with the RTA in particular sections 140/155 and how these apply to the claims process.
• Good knowledge of all the clients’ policy documents (and any differences between the various classes of business) and the Company’s strategy and procedures relating to them.
• Thoroughly conversant with the company’s processes in particular to their reserving and closure policy as per the IASA.
• Interacts with other members of team in a positive way
• Has proactive approach to all aspects of the role
• Willingness to take on new tasks in preparation for possible progression
• Provides solutions to issues and problems that arise
• Strives for excellence in all aspects of the role
• Uses own initiative.

Benefits:

• Company pension

In the first instance please apply to this advert by forwarding your CV to MPJ Recruitment Ltd, where one of our consultants will be in contact. However, preference will be given to those who match the criteria and experience.