3rd Line Support Engineer

Job Details: 3rd Line Support Engineer

Salary: Up to £45,000 depending on experience

Job Type: Full Time (37.5 hours per week)

Full Job Description

We are a successful company dedicated to providing top-notch IT support and solutions to businesses across the Liverpool city region.

Joining our team offers the chance to be part of a growing firm, providing excellent career development opportunities, and contributing to the business's evolution.

We are seeking a highly motivated and skilled team player with experience in a third-line role, preferably within an MSP environment. The ideal candidate will assist in enhancing the support team's technical knowledge, communicating effectively with both customers and account managers, and demonstrating a passion for IT and exceptional customer service.

This role entails providing senior-level IT infrastructure and systems engineering support, design, and implementation to clients of a Managed Services Provider and Consultancy. It serves as the final escalation point for IT issues, requiring exceptional technical expertise, occasional after-hours work, on-call support, and site visits. Strong communication skills are crucial for direct interaction with non-technical staff.

Responsibilities:

• Providing 3rd line technical support for hardware and software issues.
• Acting as a technical leader for support issues, training and advising team members to enhance their skills.
• Offering technical support and engineering for networking infrastructure, contributing to WAN, LAN, and Cloud design, implementation, and security.
• Taking ownership of assigned incidents and managing them to resolution.
• Delivering exceptional customer service and demonstrating a willingness to exceed customer expectations.
• Utilizing a 'hands-on' problem-solving approach and effectively managing workloads.

Required Skills:

• 5+ years of demonstrable experience in IT support services or consultancy
• Experience in installation and configuration of systems
• Proficiency in Microsoft Server technologies such as MS Server (2016,2019, 2022), Active Directory Services, Group Policy, Windows Terminal Services, PowerShell, etc.
• Advanced Exchange (2016, 2019) installation, configuration, and troubleshooting
• Virtualization configuration and troubleshooting (HyperV/VMware)
• Firewall troubleshooting across mainstream products
• Network Management skills including TCP/IP, L3 routing, VLAN management, and LAN/WAN
• SQL Server troubleshooting experience
• General hardware/software troubleshooting and problem-solving skills
• Disaster Recovery, Replication, and Recovery knowledge
• Anti-virus technologies expertise (Eset, Bitdefender)
• Willingness to attain Microsoft accreditations

Desirable Skills:

• Microsoft 365 - Azure, SharePoint, OneDrive, Exchange & Intune/Endpoint Manager proficiency
• Scripting and task automation using tools like PowerShell
• Relevant Microsoft certifications in Networking/Desktop/Servers
• Advanced level experience with VoIP systems (CTX) - troubleshooting and administration

Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT and Technology recruitment companies.

People. Technology. Connected.

Connexa Technology is acting as an Employment Agency in relation to this vacancy.