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3rd Line IT Support Technician

Posted 3 days ago by In Technology Group Limited
Salary icon £30,000 - £45,000 per annum
Location icon Gateshead , Tyne And Wear

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3rd Line IT Support Technician
Gateshead (Newcastle)
£30,000 - £45,000

Are you an experienced IT professional looking for a challenging role in a dynamic environment? Join our client, a leading Managed Service Provider, as a 3rd-line IT Support Engineer in the vibrant city of Newcastle. As a 3rd Line IT Support Engineer, you will play a crucial role in ensuring the seamless operation of their clients' IT environments. You will be responsible for providing advanced technical support, and troubleshooting complex issues.

Day-to-Day:

  • Act as a senior point of contact for escalated technical issues from 1st and 2nd line support.
  • Diagnose and resolve complex hardware, software, and networking issues.
  • Provide expert-level support for Windows Server, Active Directory, and other enterprise-level technologies.
  • Collaborate with clients to understand their business needs and recommend strategic IT solutions.
  • Contribute to the planning and execution of IT projects, including migrations and upgrades.

Tech Stack:

  • Proven experience in a 3rd line IT support role within an MSP environment.
  • In-depth knowledge of Windows Server, Active Directory, and virtualization technologies (VMware/Hyper-V).
  • Strong networking skills, including experience with routers, switches, and firewalls.
  • Relevant IT certifications (e.g., MCSE, VMware Certified Professional) are advantageous.
  • Excellent communication and problem-solving skills.

Benefits:

  • Opportunities for professional development and certifications.
  • A supportive and inclusive work environment.
  • Exposure to a diverse range of IT projects.
  • A total of 31 days paid annual leave.

If you're interested in hearing more or would like to apply - then hit apply now. If you have any questions, you can reach me on 0191. 249. 3639. or @ Darcey . obyrne @ intechnologygroup . com.

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

Required skills

  • 1
    Active Directory
  • 1
    Firewalls
  • 1
    Hardware
  • 1
    Networking
  • 1
    Routers
  • 1
    Service Desk
  • 1
    Switches
  • 1
    VPN
  • 1
    Windows Server
  • 1
    Mobile Device Management
  • 1
    Veeam
  • 1
    IT Support
  • 1
    MDM
  • 1
    Hyper-V
  • 1
    VMWare
  • 1
    Office 365
  • 1
    Azure
  • 1
    IT Technician
  • 1
    Help Desk
  • 1
    SAN Storage
  • 1
    NAS Storage

Reference: 52157289

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