3rd Line Engineer

3rd Line Support Engineer - County Durham - £30-38K

The Role: 3rd Line Support Engineer for MSP
Join a continually to expanding UK based MSP with the ambition to be the very best in the UK. We are currently seeking a skilled 3rd Line Support Engineer with a solid experience in all aspects of tech support. The support engineer will be responsible for investigating a wide range of issues in the Education and SMB sectors. This is a hands-on tech role with opportunity to explore new technologies in both test and live environments.

Main Duties and Responsibilities:

• Provide 3rd line support to end-users.
• Escalate & work with third party suppliers and vendors to successfully resolve issues
• Undertake audits and provide recommendations on customers' IT environment
• Resolve technical issues & assist other members of the support team
• Creation of technical design documentation and proposals

Knowledge, Skills and Experience Required:

• Proven experience as a 3rd Line Support Engineer or similar role, (ideally MSP or educational sector).
• Excellent design documentation skills
• Client focussed
• Confidence/willingness to make decisions; exhibit sound and accurate judgement.
• Quality management - ability to look for ways to improve and promote quality
• Strong troubleshooting ability
• Windows 10, 11 & Mac OS
• Networking: LAN, WAN, VPN, VLANs, Switches, Managed WIFI, Firewalls and Routers
• Microsoft 365 and Azure with Mobile Device Management including Intune and JAMF
• VoIP Phone Systems
• Solid experience and understanding of installation, configuration and maintenance of Windows Server 2016 upwards, with Active Directory Services and Group Policies
• Server 2016 onwards, Active Directory, SCCM, PowerShell, Backups, Hyper-V, VMWare and Failover Clustering

Desirable Skills/Knowledge

• Knowledge of Aruba Central
• Knowledge of Sophos Firewalls
• Knowledge of the Autotask and Datto stack

What we will do for you:

• Opportunity to develop and improve your skills within a growing company
• Provide you with ongoing training and support in multiple technical specialisms
• The chance to travel to various events and countries to aid professional development
• Competitive salary with the chance to earn even more as we grow.

3rd Line Support Engineer - County Durham - £30-38K