2nd Line Support Officer

2nd Line Support Officer
Bradford
£31,250

Your new company
Hays Technology are recruiting a 2nd line support officer to join a growing and ambitious public sector organisation based in the Bradford area. You will be reporting to the Infrastructure Team Manager.

Your new role
In your role, you will be working as part of a wider ICT Infrastructure Team to support the business operations through their use of technology, involving preventative maintenance, updates or enhancements, as well as reactive troubleshooting, issue investigation, and implementation of resolutions. You will be providing first and second line service to support, resolve, and/or triage any ICT issues and problems

You will be supporting the ICT support officer with any issues that are escalated and triage more complex issues that require further escalations, whilst providing this support at numerous sites and offices. You will also be providing support or implement simple changes to local networking configurations or infrastructure.

What you'll need to succeed

• Experience in a 1st/2nd line ICT support role for an organisation utilising Microsoft technology for endpoints, including deployment and ongoing user support
• Microsoft 365 administration of Microsoft server environments, including MS server operating systems (2016 and 2019) and administration of Exchange and Active Directory
• Knowledge of basic networking principles and experience managing local area networks and secure corporate Wi-Fi networks
• Possess excellent verbal and written communication skills
• Having a driving license is essential

What you'll get in return

This exciting position is paying up to £31,250 negotiable on experience and offers an excellent work life balance including: hybrid working, generous annual leave, a public sector employer contribution pension scheme, flexibility, training, and development opportunities.

What you need to do now
If you\'re interested in this role, click \'apply now\' to forward an up-to-date copy of your CV, or call us now.
If this job isn\'t quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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