2nd Line Support / Field Engineer

2nd Line Support / Field Engineer

£30,000 - £35,000d.o.e.

Southampton, Hampshire

Position Overview:

Our client, a managed service provider based in Southampton, are seeking a skilled individual for a Second Tier Field Engineer role within our client’s IT support team.

The primary duties involve providing remote assistance to clients from our office and conducting on-site visits for hardware installations and troubleshooting. Reporting directly to the helpdesk team leader, you'll manage your ticket queue efficiently, ensuring timely resolution of support issues in line with service level agreements. Our client is providing ample opportunities for professional growth and development.

Key Requirements:

- Strong communication skills for telephone and remote support

- Minimum of 2 years' experience in IT support ideally in an MSP environment

- Ability to collaborate with third-party vendors for issue resolution

- Proficiency in desktop support (Windows 10 & 11, Mac OS), networking (wired and wireless), computer hardware repairs, and basic server administration (Active Directory, file permissions, printer support)

- Familiarity with Office 365 administration and hardware support/upgrades (e.g., hard drives, screen repairs, RAM installations)

- Experience with onboarding/offboarding procedures for client staff

Preferred Skills:

- Knowledge of VLANs, QoS, and VPNs

- Experience with backup software and cloud-managed antivirus/anti-spam solutions

- Proficiency in network cabling and backup job management

Compensation & Perks:

In addition to competitive salary, we offer:

- Casual dress code

- Company-sponsored events

- Pension plan

- Employee discounts

- Free and on-site parking

- Referral program

- Sick pay