2nd Line Support Engineer

2nd Line Support Engineer - Cheshire - £28K

My Client, an MSP based in Cheshire are looking for a 2nd Line Support Engineer to join their technical team.

Main duties

• To offer consumers first-line help desk support.
• Helping and collaborating with the team.
• To conduct site inspections and offer installation and support locally.
• To be able to precisely identify hardware and software issues and to be able to use remote networking and client site visits to fix the majority of client issues.
• To give customers excellent customer service by making sure their issues are resolved quickly, staying in touch, and updating them on developments.
• To be informed of and follow the health and safety policies and procedures of the company.
• They might also be asked to perform additional tasks as needed.

Benefits

• Company van including a fuel card for business use
• Workplace Pension
• Free Parking
• 28 Days Annual Leave

Personal Attributes

• Professional in demeanour
• Driven to advance in their career
• Adaptable and eager to learn
• Capable of exhibiting strong initiative
• Outstanding in communication, particularly via phone or video conference
• Ambitious mindset
• Professionally presented
• Excellent attendance

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