2nd Line Support Engineer

Profectus are working with a well-established growing MSP in the Brighton area who are looking for a 2nd line support engineer for their expanding team. With a focus on exceptional customer service and technical expertise, you'll support clients both remotely and on-site so having a drivers license is essential. Proficiency in Microsoft environments, networking, and troubleshooting is essential. This role offers competitive compensation and opportunities for professional development.....

Apply now for this exciting opportunity!

Key Responsibilities:

• Deliver excellent customer service and consulting expertise.
• Recording technical issues and maintaining records accurately.
• Providing end-to-end technical support, both remotely and on-site.
• Conducting onsite surveys and audits for various solutions.
• Adhering to company procedures and ISO standards

Qualifications and Skills:

• Proficiency in Microsoft Windows desktop & Mac operating systems
• Expertise in Microsoft Windows Server, Microsoft 365, and Azure administration
• Knowledge of virtualization technologies, networking principles, and firewall products
• Experience with backup & disaster recovery solutions
• Strong troubleshooting and communication skills
• Flexibility, adaptability, excellent task and time management
• MSP experience and relevant IT qualifications preferred

Benefits

• 25 days holiday per year + bank holidays (increasing by 1 per year of service)
• Access to on-demand IT courses
• Employee assistance programme for you and your family

Apply now to join this dynamic team.....