2nd Line IT Support

Join a well-established and well-known IT MSP as a 2nd Line IT Support Engineer working hybrid with our clients in Scotland. You'll be joining a super-friendly IT company at an exciting time!

THE JOB:
- You'll be providing proactive 1st and 2nd line support to resolve customer issues, including:
- Using a ticketing solution and working to SLAs
- Project support and system deployment
- Setup new equipment (PCs, laptops, mobiles etc)
- Install, test and monitor servers and firewalls
- Assist with LAN/WAN, computer repair, software issues, networks, virus protection, Wi-Fi etc.

KEY SKILLS & EXPERIENCE:
- Proven experience in IT support
- Experience in virtualisation, backup, MS Exchange, AD and O365, virtual environment, networks and storage
- Experience on firewalls
- Good communication skills and able to give advice to non-technical customers
- Great problem-solving skills.

SALARY & BENEFITS:
- £30,000 - £34,000, dependent on experience
- 20 days holiday + public holidays
- Private Medical Insurance
- Exposure to multiple clients and technology
- A mobile phone allowance
- Travel expenses
- Employee referral bonus
- Interest-free personal loan
- Professional development and training

This is an exciting opportunity to join a hugely successful company that always works with the latest technology and strives for excellence. Please apply today.

All applicants must currently have the permanent right to work in the UK; visa applications will not be considered.