2nd Line IT Support Engineer

2nd Line IT Support Engineer
Welwyn Garden City (Hybrid working)
£28,000 - £32,000 DOE

A 2nd Line IT Support Engineer with good working knowledge of Office 365, Windows Server and ideally previous MSP experience is required by a well-established IT Managed Services Provider in Welwyn Garden City.

Working in a rapidly growing and dynamic team providing top tech support to their SME client base, the role offers an exciting opportunity to work in a rewarding and fast paced environment.

Key Skills include:

• Windows Server administration, Windows 11-10 Operating Systems
• Strong proficiency with Office 365 suite
• Active Directory, Group Policy
• Hardware and software troubleshooting
• Good experience with virtualisation technologies
• Exposure to cloud technologies e.g. Azure
• Good understanding of network protocols e.g. (TCP/IP, DNS/DHCP)
• Full UK Drivers licence and willingness to travel is essential

It would be highly beneficial if the 2nd Line IT Support Engineer had previous MSP experience and relevant certifications e.g. CompTIA A+, and MS/AZ certifications.

Roles and responsibilities:

• Provide 2nd line technical support to clients via telephone, email, remote assistance, and onsite visits.
• Diagnose and resolve IT issues related to desktops, servers, networks, and peripherals.
• Escalate unresolved issues to 3rd line support or other appropriate teams while ensuring timely resolution and effective communication with clients.
• Install, configure, and maintain hardware, software, and network infrastructure components.
• Participate in project-based work, including system upgrades, migrations, and deployments.
• Document all support activities, solutions, and configurations accurately and comprehensively.
• Proactively monitor client systems and infrastructure to identify and address potential issues before they escalate.

With this opportunity, you will achieve:

• Starting salary from £28,000-£32,000 DOE
• Hybrid working - 2 days with office
• 28 days annual leave including bank holidays, rising with service
• Standard hours 9-5:30
• Contributory pension scheme
• Clear progression path
• Plus much more

Apply now to Gianluca @ circlerecruitment (dot) com to join our client's dynamic and friendly team.

Key skills: Windows Server, 1st line, IT Support, IT Helpdesk, Cloud, VMware, Azure, AWS,IT Service desk, Azure, Endpoint, Intune, IT Infrastructure, Welwyn, Hertford, Hertfordshire, St Albans, Stevenage, Luton, Hemel Hempstead, Hatfield, Ware, Knebworth

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