2nd Line IT Support Engineer

Salary range is 25k-30k. Current team is 7 people.

The main thing they are looking for is a passion for IT, and great customer service

Location of Office: West Midlands

We are looking for a Level 2 IT Support Technician to join our Service team. As a Level 2 IT Support Technician, you will play a crucial role in providing technical support to our clients and ensuring the smooth operation of their IT systems.

In this role, you will diagnose and resolve technical issues remotely and on-site. You will work closely with our clients to understand their IT needs and provide timely solutions to their problems. Your strong problem-solving skills and technical expertise will be essential in troubleshooting hardware and software issues and network connectivity problems.

As a Level 2 IT Support Technician, you will also assist in installing and configuring computer systems, software, and peripherals. You will collaborate with our team to maintain accurate documentation of client systems and provide regular updates to ensure efficient communication and resolution of issues.

To excel in this role, you should have a solid understanding of IT systems and be familiar with a wide range of software and hardware. Excellent communication skills and a customer-oriented approach are essential, as you will be interacting with clients on a daily basis.

Key Responsibilities:

• Provide Level 2 technical support to clients, both remotely and on-site
• Troubleshoot hardware, software, and network connectivity issues
• Assist in the installation and configuration of computer systems and peripherals
• Maintain accurate documentation of client systems and provide regular updates

If you are passionate about IT and enjoy solving technical challenges, we would love to hear from you. Join our team and help us deliver exceptional IT support to our clients.

Job Benefits:

• Competitive salary 25k to 29k
• Increasing annual leave with the length of service
• A day off on your birthday
• Flexible, hybrid working
• Modern air-conditioned offices with free parking
• Weekly company paid-for lunches
• Annual company paid-for social events
• Laptop
• Mobile phone allowance
• Mileage allowance
• Private medical insurance
• Allowance for dental and optical care costs
• Pension
• Training and career planning
• Two weeks of additional paid leave for Armed Forces Reservists and Cadet Forces Adult Volunteers

Job requirements

Thank you for considering us for your career as a Level 2 IT Support Technician in our Service department. To ensure the success of our team and the satisfaction of our clients, we have outlined the following job requirements:

• Minimum of 2 years of experience providing IT support, preferably in a help desk or service desk environment.
• Strong knowledge of Windows operating systems, including troubleshooting and configuration.
• Proficiency in supporting Microsoft 365 and other typical business applications.
• Experience troubleshooting hardware and software issues on desktops, laptops, and mobile devices.
• Understanding networking concepts like TCP/IP, DNS, DHCP, and VPN.
• Ability to diagnose and resolve fundamental network connectivity issues.
• Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Strong problem-solving skills and the ability to work independently or as part of a team.
• Customer-focused mindset with a commitment to providing exceptional service.
• Flexibility to work outside regular business hours, including evenings and weekends, as needed.

If you do not meet the above requirements, we appreciate your interest in us, but we kindly request that you refrain from applying for this particular role. We encourage you to explore other opportunities within our organisation that align with your skills and experience.

Thank you again for considering us. We are looking forward to your application.

Job Types: Full-time, Permanent

Salary: £25,000.00-£30,000.00 per year

Benefits:

• Company events
• Company pension

Schedule:

• Monday to Friday

Education:

• GCSE or equivalent (preferred)

Experience:

• Technical support: 2 years (required)

Ability to Commute:

• Farringdon (required)

Ability to Relocate:

• Farringdon: Relocate before starting work (required)

Work Location: In person